JillyJill

Pro Player

Hello Graeme, Thank you for contacting King Care! I myself am not familiar with Windows 10 (even though I have it!) However I do have some links you can view, from King Moderators, to hopefully help you with your issue. Check out these links and try to follow the steps in each thread. I hope this helps you get to your…

Hello again Suzitain109, I got an answer today, which is not good, from King Admin. Here is what they told me: "Hi all, We just got confirmed that Bubblegum Hill has been stopped in Candy Crush Soda Saga indeed, at least for the moment. As with all challenges and features, please keep in mind that it is possible that a…

Hi TammyBit, I got an answer today, which is not good, from King Admin. Here is what they told me: "Hi all, We just got confirmed that Bubblegum Hill has been stopped in Candy Crush Soda Saga indeed, at least for the moment. As with all challenges and features, please keep in mind that it is possible that a feature or a…

Hi Ewa, I asked the very same thing but just got a generic response of the game studio is always working to improve games etc.,but I will certainly bring it up again. Do you get any of the quests or fishing tournaments? I don't get fishing tournaments anymore but the quests are helpful, but some people have them and some…

Hi Sherri, Did you get a message from Leo possibly? It would indicate you have a message on the envelope in the upper right corner on this page. In the meantime I'll try to get Leo to respond to you. Thank you for your patience, Jilly 

Hello Hluliey, Thank you for contacting King Care! Have you played it through facebook or king.com? If you log into your Facebook account your progress for all king games should be restored, the same goes for playing on king.com. Also, if you reset your phone you'll have go to your play store and install the games again,…

Hi Ryan, I got an answer today, which is not good, from King Admin. Here is what they told me: "Hi all, We just got confirmed that Bubblegum Hill has been stopped in Candy Crush Soda Saga indeed, at least for the moment. As with all challenges and features, please keep in mind that it is possible that a feature or a…

Hi Daphne, This may sound odd, but I heard from a fellow super user that if you're logged in through facebook, go ahead and play level 1 go back out to reload the game and progress should be restored. Let me know if that works for you! Jilly

Hello Mica2204, Sorry to hear you're still having trouble with the gift boxes. They posted an update here https://care.king.com/en/candy-crush-soda-saga/cant-collect-gift-boxes-when-pass-a-level#entry_102464 The green answer is the latest update dated 4/17/17 supposedly it's been fixed. But please post the same thing you…

Hello Mandyscents, Sorry to hear you're still having trouble with the gift boxes. They posted an update here https://care.king.com/en/candy-crush-soda-saga/cant-collect-gift-boxes-when-pass-a-level#entry_102464 The green answer is the latest update dated 4/17/17 supposedly it's been fixed. But please post the same thing…