Johnny_Ryall Level 3

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• Hello, There are some other steps you can take before deleting the app: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android Try these and if they do not resolve the issue, please let me know what device you are usin…

  in Why is the screen flickering black? Comment by Johnny_Ryall July 2017
• Hello Heather, I'm sorry to hear that this happened. The issue has now been resolved so the level should act as normal! Kind regards, Johnny

  in I've defeated level 2605 twice but it times out as the candy crush at the end will not stop. Comment by Johnny_Ryall July 2017
• Hello Cata, The format for asking friends has changed. The Candy Friends option is no longer available. Now you have the option to search for your friends by name, then as we work to improve the feature, your top friends, the ones you interact with…

  in Ask for lives only from candy crush players. Comment by Johnny_Ryall July 2017
• Hello Melissa, Please try these steps: -log out of Facebook in the Candy Crush app -log out of the Facebook app -Turn off your device for 10 minutes to clear the cache memory.  -Turn it on and Log into Facebook under the required account -Open …

  in How to get my levels back Comment by Johnny_Ryall July 2017
• Hello George, I'm sorry to hear that this is happening. Could you please read run through the steps in this thread here to see if they help resolve your issue: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-chec…

  in I cant load Bubble witch 3. Comment by Johnny_Ryall July 2017
• Hello Steve, what was your score in the HTML5 test and which browser you are using. Can you let me know please. Thanks! Johnny

  in when you going to fix pet rescue for windows 10 Comment by Johnny_Ryall July 2017
• Hello, Level 1645 is the last available level right now so congrats! New content will be available but I don't have a time for you right now. I promise that you won't have to wait too long at all! Kind regards, Johnny

  in Stuck in 1645 Comment by Johnny_Ryall July 2017
• Hey Gina, The 'monikers' are the little monkeys in the game. You need to collect them as they appear. You will seem them inside the little bubbles, then you need to match them up to collect them. Check out this video and about 1 minute in, you wil…

  in I'm on level 131 on Candy Crush Jelly Saga how do you play? Comment by Johnny_Ryall July 2017
• Hello MJ, Now, with the change to HTML as mentioned here, there are some features in the game that have changed: https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update We are gathering feedback but of course I make no promises…

  in Why did you make it so hard to play for sugar drops in the new version? Comment by Johnny_Ryall July 2017
• Hello Anna, Could you please confirm if you are not receiving the item, or the complaint is that the calendar does not offer you the chance to get a Lollipop Hammer? Let me know, Johnny

  in candy hammer Comment by Johnny_Ryall July 2017
• Hello, If you check now Charles and update the app, you should see that 2615 levels are available! Enjoy! Johnny

  in CC won't reload to new levels after level 2570 on any of my iMac, iPhone or iPad Comment by Johnny_Ryall July 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in I need to close the Facebook account associated with my ccs. Comment by Johnny_Ryall July 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in completed level wont progress to next level Comment by Johnny_Ryall July 2017
• Hello Frederico. Your profile shows that you are now playing level 838, please let me know if everything is okay with your game. Kind regards, Johnny

  in Stuck after the mysterious missions at the level 830 Comment by Johnny_Ryall July 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in stripped candies contest disappeared Comment by Johnny_Ryall July 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Level 1760 completed, will not move on, on PC Comment by Johnny_Ryall July 2017
• Hello, If you untick the 'select all' button, then you can find the friends you wish to send the requests to, and tick their boxes :) Regarding the power ups, each level in the game can be passed without using them, but we still sometimes try to p…

  in Why does CC ask ALL Friends for lives when i only selected those playing?? Comment by Johnny_Ryall July 2017
• Hello Marlene, Could you please check that your browser supports the new version of the game. If you want to check whether your browser is HTML5 compatible, you can check on this page https://html5test.com. If your browser achieves a score of 450 …

  in Help, My friends name and pic show when I play, not mine Comment by Johnny_Ryall July 2017
• Hello Birte, Lives in the game, in the same way as boosters, cannot be transferred between games. They will only ever appear on the device on which they were purchased/won/accepted etc. Only your progress and gold bars will transfer. Kind regards,…

  in Connection to facebook Comment by Johnny_Ryall July 2017
• Thank you, if you click on the roadblock, does it give you the option to ask friends, use gold bars etc? Let me know.

  in Level 1760 completed, will not move on, on PC Comment by Johnny_Ryall July 2017
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