Hi Kelli, I am sorry that you have experienced an issue with your purchase. Please follow the instructions in this link to resolve : https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Sorry for the inconvenience
Please try Can you try https://www.facebook.com/notes/paradise-island-2/webgl-problem-fix/498004313710641/ (making sure WebGL is enabled) and https://productforums.google.com/forum/#!topic/chrome/3eNlhc1qmHs (make sure graphic acceleration is enabled) please let me know the results
Did you check you permissions in Facebook on that link? https://care.king.com/en/blog/article/facebook-lost-progress-and-friends-lists. What is the browser you are using and did you try a different one? When you unistalled the gamed did you clear your cache before reinstalling?
Are you using Android or IOS? Have you tried both wifi and data? It does not look game specific as Facebook app also will not open. Apple recommends: https://discussions.apple.com/thread/8298170?utm_medium=organic&utm_source=google_rich_qa&utm_campaign=google_rich_qa
Hi Linda, Are you playing on an app, Facebook or on King and on What device? Android: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android iOS: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios
Can you try https://www.facebook.com/notes/paradise-island-2/webgl-problem-fix/498004313710641/ (making sure WebGL is enabled) and https://productforums.google.com/forum/#!topic/chrome/3eNlhc1qmHs (make sure graphic acceleration is enabled) please let me know the results