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  • Hi Pamela, Can you make sure you are running the latest drivers for you graphics adapter. What browser are you using? Have you tried a different browser? If using chrome try Enable WebGL like this:Click menu icon and go to Settings.Click Show advanced settings.In System section, check Use hardware acceleration when…
  • Did you try the troubleshooting for Facebook? What browser are you using and did you try a different one? Are you getting an error message?
  • Hi annamarie, You will need to log out of your new Facebook account on your device and log in with your old one. Please try the following steps in order to connect to your FB profile: 1) Start the game and disconnect from Facebook 2) Reboot the iPhone and start the game 3) Click on the blue button and you should now be…
  • Hi Gene, Thank you for posting on King Care. Please try some common loading fixes: iOS Thanks, JustPlaying
  • Hi Spanky, Thank you for posting on King Care. What is the device you are playing on? Is it through the game app, Facebook or on the King site? If using a browser which one and have you tried a different one? Please try some common loading fixes: iOS Android Facebook Windows 10 Thanks, JustPlaying
  • Hi Billy, Please make sure your graphics driver is up to date. What is the browser you are using? Have you tried a different browser? If its Chrome can you can try enabling WebGL by typing Chrome://flags in the address bar and enabling WebGL. Please let us know if this fixes your issue.
  • Hi Leona, Please make sure your graphics drivers are up to date. What is the broswer you are using to play on Facebook with. Have you tried a different browser? If its Chrome can you can try enabling WebGL by typing Chrome://flags in the address bar and enabling WebGL. Please let us know if this fixes your issue.
  • Hi suesun85, Please make sure you are running the latest drivers for you graphics card. Also try common troubleshooting and let us know if it helps. Facebook Windows 10
  • Hi Ben, Were you saving your progress by logging in with a king or Facebook account? If so your progress is saved on our server and you can get it back by logging into the account you were logged in with before. Please try the following steps in order to connect to your FB profile: 1) Start the game and disconnect from…
  • Hi smourar, Thank you for posting on King Care. What is the device you are playing on? Is it through the game app, Facebook or on the King site? If using a browser which one and have you tried a different one? Please try some common loading fixes: iOS Android Facebook Windows 10 Thanks, JustPlaying

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