Hi and welcome to the community. These things are often given to random players and in testing so unfortunately you are likely one of the ones not to get them at this point. Things often change though so hopefully in future. In the meantime, check out the contests for a chance to win gold 🤗
Hiya, I am so sorry that the enjoyment of the game is being lessened by this annoying issue. There are some tips here for a work around while the studio is working on it.
Hiya, just for future reference, its always better to start a new thread (if you haven't already) so the comments don't get lost. Have a look at @Lynettes video and see if it helps and I will ask her if she knows of any issues.
The studio are looking at this level. In the meantime, why don't you enter some of the contests for when it is fixed? (link is under my signature) Unfortunately the adverts are in testing and so only random players get it right now.