Pitty_Kitty

Legend

Hello @brtbeach and welcome to Soda community! purchases made on different dates might be grouped together into a single charge and shown in the receipt you received via email from your provider. To verify this, you'd need to check your purchases history. If you don't recognize the purchase afterwards, you should report…

Hello @Lizahop ! Would you check my previous comment and answer to the questions please? Thanks

Thanks for confirming Could you please verify if this issue still happens after checking these troubleshooting steps? provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server you might…

of course ☺️ Good luck for your next round 😉

Hello @gulsan and welcome to Soda community! Nice to meet you here 🙂. How long have you been playing Candy Crush Soda Saga?

Hello @Amoonmoon So if I understand correctly: You're able to open the game but only with internet connection turned off? If you turn the internet connection on, the game app shuts down and cannot be opened?

Hello @jbergman did you check the steps above? They help the game reconnect with the servers and then available features appear in the game

Hello @Amoonmoon Sorry to hear that. What is the make and model of your device, device software version installed, Soda app version installed and player ID number? I'll forward this to community manager 🙂

Hello @inasue and welcome to Soda community! I'm sorry to hear that. Does the issue keep happening after checking tourbleshooting steps? check for Soda and device updates check that your device has at least 2 GB of free storage provided you have a King account to save your progress try to log out- close game - clear cache*…

Hello @lamart and welcome to Soda community 😀 We only use English in the King Community to ensure that everyone understands and can be understood. 🤗 Therefore, I'm going to close this thread. Please feel free to re-post your question in English and we will be happy to help you. If you're not very fluent it's okay. Please…