Tracy_Warner Level 2

Thank you for all your posts. The King care team are aware of the issue and are contacting the studio to find an update on it as it was reported last week too. To help us help you, when stating the problem could you also add your windows version and if you are using google chrome or not please. Thank you :) yes using chrome

Hi Tracy, are you using google chrome? Its a known issue, please see this thread :) https://care.king.com/en/pet-rescue-saga/no-sound-during-game-play#entry_162257 yes using chrome. checked out the thread but still no sound :( hope its sorted soon as it appears many people have the same issue. works ok on ipad but not…

Type this into your address bar chrome://flags/#autoplay-policy On the highlighted option choose no user gesture is required and restart your browser. 

this is the link that worked for me.... Type this into your address bar chrome://flags/#autoplay-policy On the highlighted option choose no user gesture is required and restart your browser. 

my sound problem solved thanks, i found a link by another user having same issues. cant seem to find it anymore but it worked. it was something to do with enabling sound on a setting and taking it off of auto. x

someone put a link up to solve it. cant seem to find it anymore but sound back now...thanks

had sound back today but gone again :(

thanks for all the help...been using these games for years but sound just stops working. software prob one thinks. lets hope it gets sorted soon. 

still no sound :(