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Farm heroes saga progress lost when i connect to facebook

Farm heroes saga progress on level 1035 and it lost when i connect to FB:(

My mom was playing farm heroes saga on her old handphone. She asked me to move her game on her new handphone. But my mom didnt save her progress game on facebook or gmail account or king.com.

So i try to connect this game on my FB to move this game on her new HP. When i connect this game, and i try to play.. i started on level 1, and she lost her progresss. Please help to restore my mom progress on her level :(

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