Didn't receive rewards from Country Show on Farm Heroes Super Saga?

CryChew82CryChew82 Posts: 1
I completed the Country Show and should have received 1,250 silver coins but didn't. This isn't the first time this has happened. 

Answers

  • MarkHawkMarkHawk Posts: 3,675 Community Manager
    Hi there CryChew82,

    Don't worry - all you'll have to do is to get in contact with our support staff and they'll help you out. Just fill in this contact form: https://soporto.king.com/contact  

  • DzrenDzren Posts: 2
    Yeah right  I've submitted two emails and a form and I've not heard back in months. Mine does the same. Stopped accumulating coins at 115 coins no matter how many I earn from the country show. 
  • DzrenDzren Posts: 2
    Also "support" just sends an auto generated email leading you back to these boards :( 
  • TampaBayMomTampaBayMom Posts: 1
    Trying to figure out how to get my country show rewards. They haven't been adding into my total for a while now. 
    Any help?
  • Pummy_RajPummy_Raj Posts: 1,515 Superstar
    Hello @Dzren and @TampaBayMom,

    A Warm Welcome to the King Community, where you can seek Answers to your Questions in any King Games' Sections :)

    I am sorry to hear that you both are not receiving the coins after winning the Country Show and @Dzren, sorry to hear that you have not had any luck from the Support team!! 

    If you don't mind, I have a suggestion...  A new Country Show has just started today right!  Take a picture of the coins you have right now.  Then, whenever you can with the place you are in that Country Show.  Again, a picture once the show ends.  So, this way, you have 3 or 4 proofs in your hand to show to the "King Support" team.

    **  I hope you are receiving the 50 coins after beating the Rancid.  You make a record of that addition also.

    Now, go to  https://soporto.king.com/contact   
    Few points while filling that form ---  After choosing the Game & Platform, select "Problems with my Game" as Topic AND either "Prize not received" or "Special event problem" as SUB-Topic.

    Once, you submit the form, it is common to receive an automated email response with some trouble shooters, etc.,  I think that is kind of an acknowledgement of them telling us they have received the complaint.

    You keep checking for their email and if you do not receive within 3 to 4 days, REPLY to the latest email you have received from them.  It does say "To Reply, click below line" or something (sorry, it's been a while since I have contacted them).  You will be contacted by a King Team person within the next few days.  Once, they ask you about the issue, you explain them and attach the pictures you have taken.  I am sure you will be helped this time and reimbursed.

    If you do not hear from them after you sent the pictures, etc., write to them again mentioning you have not heard from &  not helped with the issue (but this rarely happens).

    Sometimes, it does take longer to hear from them when they might have had lots of piled up complaints to look into, especially with the glitches that are going on with many games.  And, of course, they will be out of the office for weekend. etc.,

    **  If you need any further assistance, please click on "Type your Comment" box located below OR by tagging me with @ and my name, just like how I wrote your name(s) above  =)

    Hoping for the Best & Have a nice day/evening :+1:
    You can find out more about our Superstars here
    ** Want to win some Gold Bars? **
    Diamond Diaries   ---   http://to.king.com/EXkY
    Candy Friends (ends March 20th) --  http://to.king.com/ihRl
    Alpha Betty Saga (ends 10th April) --  http://to.king.com/51Gx 
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