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I keep getting an error message saying my app has stopped working I've tried everything and nothing


  • QueenBQueenB Posts: 3,425 Community Moderator
    Welcome to our Community @Goldendezier and Happy New Year 🎇🎊🤗

    This is a Google Play Store error so try clearing the cache:

    -Go to apps and find the app called 'Settings'
    -Locate the menu called 'Apps' or 'Application Manager' depending on the device model
    -Scroll down until you find the 'Google Play Store'
    -From here click on 'Clear cache' then 'Uninstall updates’ and finally 'Clear data'. Please notice that you will get a warning when clicking the 'Clear data' button - don't worry as it's just a reset.

    Hope this does the trick 😉

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