Freeze and crash on Xiaomi

can5ona

Hello

I have Xiaomi Redmi 8A (android 9, miui version global 11.0.3. Game freeze and screen goes black when i play. I try reinstall, clean data and even reinstall Android. I cant find any help.

Can you fix this? 

Best

firebombmarkus

Hi @can5ona and welcome to our adorable Community 😊 May I know which game exactly are you referring to? I will give you some troubleshooting steps for the Android devices so you can try them and let me know if they helped.

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device#latest

can5ona

Hi firebombmarcus.

Game: Farm Heroes Super Saga.

I must use translator (i dont speak in ENG very well):

Thank you for the link but I've tried everything on this list.

If this can somehow solve this problem:

The game freezes and crash when there is a situation during the game where for a long time the vegetables automatically "fall down" and I just wait for them to stop to make the next move.

AnnaMariaVivaldi

Welcome to the jungle...... i have report similar situation whit a my device.

After months and months at today all king app it's become pratically unplayable here....

firebombmarkus

@can5ona Does it happen on any particular level?

firebombmarkus

Hi @AnnaMariaVivaldi and welcome to our adorable Community 😊 Can you tell me more about your issue? Which device are you using? Please check out if your game is up to date. It's very important to have the latest version as the glitches and issues are mostly solved in the latest versions.

can5ona

@firebombmarkus

No. Freeze and crash on random levels.

firebombmarkus

@can5ona Is your game updated to the latest version?

can5ona

Yes

Always up to date :)

QueenB

Can you guys please confirm the game app version which you have installed so I can check with the Studio?

Thanks 🙏

can5ona

Version 1.32.0.1 (update February 5) but problem exist since couple months.