I cannot connect to Facebook

jef4son

2A9064B7-5804-4E6A-A633-E81DF9E1BFAC.png

This is what is happening when I try to log-in. It will not connect, I’ve updated software and deleted the app but still unable to connect to Facebook, I’ve lost my progress and was in the 1800’s

jef4son

I’m having trouble, I can no longer see what level my friends are on

QueenB

Hi there @jef4son and welcome to your Super Saga Community 🤗

First of all, so sorry we've missed your question but wanted to check if this is still an issue for you. Are you still not able to see your friends?

Is your game connected to a Facebook or King account? Have you tried disconnecting the game, restarting the game app, connecting the game back to FB or King account to see if that helps?

jef4son

Nothing has worked!

abe_coffee

hi @jef4son

welcome to the community

🍮 🍮  

am sorry you cannot see your friends

this is usually a temporary condition ... but it has been several days

typically the login is faulty when the friends list is empty

🍮 🍮  

please do not change anything until we have more information from you

🍮 🍮  

@QueenB asked if you are using facebook or king.com

there is one unlikely cause ... every friend has quit playing for 90 days

please keep trying and please provide any other details(windows 10? ... mobile device? ... new device? ... new moon?)

🍮 🍮  

abe_coffee

hi @jef4son

am sorry to hear you are still having problems

thank you for posting a screenshot!!!

🍮 🍮  

usually login problems come and go and fix themselves

but ... you seem to have a different problem

🍮 🍮  

I will do some searching for links

1. we may need to tweak your account ... to do so will require your user ID(I will look for a link)
2. I will try to find some links to try on a PC

🍮 🍮  

this post will be edited with more information soon ... done(below)

🍮 🍮  

edits

pc link #1 ... king.com

https://www.king.com/game/farmheroessupersaga

pc link #2 ... facebook

https://apps.facebook.com/farmheroessupersaga/?fb_source=appcenter

🍮 🍮

here is a link for finding the user ID ... I do not have the profile option ... maybe you have it  

https://community.king.com/en/farm-heroes-super-saga/discussion/247506/what-is-my-user-id-and-where-can-i-find-it

🍮 🍮