Hi, for about a week I have not been able to open the game, the gold bar tries to renew and I just get a revolving circle which won’t actually open the game, can anyone help please
@sms0672 Hi and welcome, firstly try checking for a game update and log out and restart your device,then log back in, if playing via an internet browser also clear the cache. See if this solves your problem
Hope this helps
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How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊)
You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉
⚠️ NOTE ⚠️
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a nice and safety day! 😊
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I have tried all suggestions. Sometimes I am able to sign in but mostly it says that a problem has been encountered and to try again. My problem appears to be since the introduction of god bars being forged. When a gold bar is ready and I press to claim I get the circle going round and can’t access the game. Now we have fidget doing something and I went to claim what that was but the same thing happened. I then turned WiFi off and was able to play the game but not claim fidgets prize or the gold bars. Is this something g that may have happened during an update?
@sms0672 Hi and welcome, I will tag the CM @QueenB to see if she knows of any problems regarding this. Please be patient as she will only answer in here work hours
Thank you, screen shot to show this