The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
Please turn on your game and click the "help center".Then,find clike the "purcases & gold bars",you will see some articles about purchases.If non of those articles doesn't help,click the "contact us" on the end of that page.
You will see a form to fill out. Some details like your user name, email address slots will already be filled. Just make sure that they are spelled correctly, etc., and finish filling out the Form by giving a brief description of the issue in the provided dialogue box. (It only takes 500 characters, so be careful there). After you done, click on "SUBMIT".
At first, you will receive an automated email as an acknowledgement. You do not have to do anything for now but, wait to hear from one of the Representatives of the Customer Support. If it has passed 3 days, then send a reply through that "automated email" you have received and tell them that you are still waiting to be helped.