No Reward after completing quest in Farm Heroes Super Saga?

helentuanhelentuan Posts: 9
edited March 25 in Support
My Mom completed the quest and the animation shows that she got the reward. However, when she moves to the next level, her reward was not shown and it's zero.
Does anyone has this issue before? We use facebook and log into Farm Heroes Saga on Microsoft edge.
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Answers

  • I am on level 412 of Farm Heroes Super Saga. I used to receive rewards/boosters but have not received any for a long time. I tried contacting customer care several times but I am always referred to the community which has not helped me solve my problem. I have deleted the app and reinstalled it, but that did not help.

  • MarkHawkMarkHawk Posts: 4,079 Community Manager

    Hi Pressley,

    I suggest you play and complete a few levels on Facebook. This will reset any game data that might not be correct in your player account. After this you can now start the game on your mobile device and you should now be able to receive items in the game again.

    Kind regards,

    - Mark

  • I have used my PC and Facebook to play for a couple of weeks. Nothing has changed. I have also not received any new rewards playing with Facebook.

  • CryChew82CryChew82 Posts: 0
    I completed the Country Show and should have received 1,250 silver coins but didn't. This isn't the first time this has happened. 
  • MarkHawkMarkHawk Posts: 4,079 Community Manager
    Hi there CryChew82,

    Don't worry - all you'll have to do is to get in contact with our support staff and they'll help you out. Just fill in this contact form: https://soporto.king.com/contact  

  • berit7berit7 Posts: 1
    I have the same problem, the last 3 months. spiller på pc. kan nogle hjælpe
  • DzrenDzren Posts: 2
    Yeah right  I've submitted two emails and a form and I've not heard back in months. Mine does the same. Stopped accumulating coins at 115 coins no matter how many I earn from the country show. 
  • DzrenDzren Posts: 2
    Also "support" just sends an auto generated email leading you back to these boards :( 
  • Teresa_DTeresa_D Posts: 6
    edited January 22
    less than a week ago I completed a four day stint of levels and completed enough / earned enough points to make it to level 4 / 250 coins.  However, I have not as of yet received my 250 bonus coins that I earned. Can someone help me so I can get the coins...?  I need them so I can get some boosters.   Thanks...!!
  • MarkHawkMarkHawk Posts: 4,079 Community Manager
    Hi Teresa_D :waving:

    Sorry to hear you didn't get your items. Don't worry - simply get in contact with support and they will help you out. You'll need to use this page: https://soporto.king.com/contact
  • Teresa_DTeresa_D Posts: 6
    I did use that page and didn’t get a response so far.  Don’t know if they’re interested in helping me or not.
  • Pummy RajPummy Raj Posts: 2,383 Superstar
    Hello @Teresa_D,

    Usually, when we contact "King Team" from the above link provided by @MarkHawk, it usually takes a while (at least 7 to 10 days) to hear from them.  It depends on the volume of the emails they have received before ours. 

    Usually, they will send an email with  "Trouble Shooting Tips.  You can reply to that email, explaining your issue.  Sometimes, if they do not hear from you, they might close the ticket.  Hence, do not miss it to reply & explain them. 

    I know this because I have written to them a few times for various issues and have heard from them.  We just have to wait patiently :+1:

    All the Best & have a nice day / evening!
    You can find out more about our Superstars here
    ** Want to win some Gold Bars / free boosters **
    ALPHA BETTY (21st June) --  
    BLOSSOM BLAST (July 4th) -- 
    CANDY CRUSH (4th June) -- http://to.king.com/M9Yd
    CANDY FRIENDS (June 14th) -- http://to.king.com/3MjQ
    CANDY SODA SURVEY -- http://to.king.com/kbmo
    DIAMOND DIARIES (July 15th) -- 
    250 Gold Bars PET PUZZLE --  http://to.king.com/3muO
    10 Gold Bars to WIN a Hard Level in PET PUZZLE --  http://to.king.com/K3Cn
  • TampaBayMomTampaBayMom Posts: 1
    Trying to figure out how to get my country show rewards. They haven't been adding into my total for a while now. 
    Any help?
  • Pummy RajPummy Raj Posts: 2,383 Superstar
    Hello @Dzren and @TampaBayMom,

    A Warm Welcome to the King Community, where you can seek Answers to your Questions in any King Games' Sections :)

    I am sorry to hear that you both are not receiving the coins after winning the Country Show and @Dzren, sorry to hear that you have not had any luck from the Support team!! 

    If you don't mind, I have a suggestion...  A new Country Show has just started today right!  Take a picture of the coins you have right now.  Then, whenever you can with the place you are in that Country Show.  Again, a picture once the show ends.  So, this way, you have 3 or 4 proofs in your hand to show to the "King Support" team.

    **  I hope you are receiving the 50 coins after beating the Rancid.  You make a record of that addition also.

    Now, go to  https://soporto.king.com/contact   
    Few points while filling that form ---  After choosing the Game & Platform, select "Problems with my Game" as Topic AND either "Prize not received" or "Special event problem" as SUB-Topic.

    Once, you submit the form, it is common to receive an automated email response with some trouble shooters, etc.,  I think that is kind of an acknowledgement of them telling us they have received the complaint.

    You keep checking for their email and if you do not receive within 3 to 4 days, REPLY to the latest email you have received from them.  It does say "To Reply, click below line" or something (sorry, it's been a while since I have contacted them).  You will be contacted by a King Team person within the next few days.  Once, they ask you about the issue, you explain them and attach the pictures you have taken.  I am sure you will be helped this time and reimbursed.

    If you do not hear from them after you sent the pictures, etc., write to them again mentioning you have not heard from &  not helped with the issue (but this rarely happens).

    Sometimes, it does take longer to hear from them when they might have had lots of piled up complaints to look into, especially with the glitches that are going on with many games.  And, of course, they will be out of the office for weekend. etc.,

    **  If you need any further assistance, please click on "Type your Comment" box located below OR by tagging me with @ and my name, just like how I wrote your name(s) above  =)

    Hoping for the Best & Have a nice day/evening :+1:
    You can find out more about our Superstars here
    ** Want to win some Gold Bars / free boosters **
    ALPHA BETTY (21st June) --  
    BLOSSOM BLAST (July 4th) -- 
    CANDY CRUSH (4th June) -- http://to.king.com/M9Yd
    CANDY FRIENDS (June 14th) -- http://to.king.com/3MjQ
    CANDY SODA SURVEY -- http://to.king.com/kbmo
    DIAMOND DIARIES (July 15th) -- 
    250 Gold Bars PET PUZZLE --  http://to.king.com/3muO
    10 Gold Bars to WIN a Hard Level in PET PUZZLE --  http://to.king.com/K3Cn
  • red7878red7878 Posts: 0
    I play daily and for the last month I have only received coins twice for the county fair. It doesn't matter if I'm first or fifth, I still don't get the reward. 
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