Video can’t played - Being investigated by the Studio! 🛠

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QueenB Posts: 6,670 Community Manager
Thanks for the details @Fadya 👍
The studio is aware of this and looking in to it, but just out of curiosity, have you tried switching from Mobile Data to Wifi and vice versa and see if that helps?
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Answers
When I click watch ads for moves or other options I can't access although I'm connected.
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0 · Helpful Woah! Sweet Love HahaThis is the first time I've seen a video, but unfortunately it does not work on my device, all of my friends work for them except me
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0 · Helpful Woah! Sweet Love HahaWelcome to our Community @Fadya 🤗
Is this still persisting for you? If yes, can you let us know which device you are playing, Android, Apple, Facebook, King.com?
If on mobile, can you also let us know which game app version you have installed?
Thanks :)
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0 · Helpful Woah! Sweet Love HahaI used iPhone XS Facebook
The Version 1.32.0.1
Farm Heroes Super Sage
Best regards
Wael
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0 · Helpful Woah! Sweet Love HahaThanks for the details @Fadya 👍
@Osama1
The studio is aware of this and looking in to it, but just out of curiosity, have you tried switching from Mobile Data to Wifi and vice versa and see if that helps?
👉 Refer a Friend to Farm Community and get Rewarded! 🎁
🍬 Play Candy Crush Saga 🍭 Play Candy Crush Soda Saga 👫Play Candy Crush Friends Saga
🤼♀️ Play Candy Crush Jelly Saga 👩🌾 🍓Play Farm Heroes Saga
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5 · Helpful Woah! Sweet Love Haha- Report
1 · Helpful Woah! 1Sweet Love HahaWe've reported this to the studio so we know this is being looked at but we don't have a timeframe for a fix. You can try switching from mobile data to WiFi or vise versa and see if that helps.
If not, keep an eye on this post as we will update it as soon as we know more.
Thanks for stopping by and I apologies for the inconvenience caused!
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0 · Helpful Woah! Sweet Love HahaSo what happens exactly when you select to watch the Ads? Is the bore playing a level Ad or the after failed a level ad that is not working?
Is your game connected to Wifi or mobile data when watching the ads and have you by any chance tested the ads with different connections?
Thanks
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0 · Helpful Woah! Sweet Love Haha- Report
1 · 1Helpful Woah! Sweet Love Haha👉 Refer a Friend to Farm Community and get Rewarded! 🎁
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0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaLevel search box - Candy Crush Saga
🌈
Portal to navigate between levels - Friends Saga
🌈
Shake Piggy Bank - Friends Saga
🌈
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0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaThere is actually an issue with playing ads that have been reported to the studio already so they are looking in it. We don't know when this will get fixed so I'll move your question to the thread we have open so you'll get a notification or you can check the status on this.
Apologies for the inconvenience caused and thanks for your patience while we look into this 😉
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0 · Helpful Woah! Sweet Love HahaVideos are not playing on any phone inspite of having high speed internet and wifi for extra moves and rewards. No answer was found to my query in the community. Please solve the problem
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0 · Helpful Woah! Sweet Love Haha