Video can’t played - Being investigated by the Studio! 🛠

Fadya · February 15

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This is the first time I've seen a video, but unfortunately it does not work on my device, all of my friends work for them except me

QueenB · February 17

Thanks for the details @Fadya 👍

@Osama1

The studio is aware of this and looking in to it, but just out of curiosity, have you tried switching from Mobile Data to Wifi and vice versa and see if that helps?

Osama1 · February 14

When I click watch ads for moves or other options I can't access although I'm connected.

Fadya · February 15

464FAA0E-70BF-4B27-862F-F00248921BC0.png

This is the first time I've seen a video, but unfortunately it does not work on my device, all of my friends work for them except me

QueenB · February 17

Welcome to our Community @Fadya 🤗

Is this still persisting for you? If yes, can you let us know which device you are playing, Android, Apple, Facebook, King.com?

If on mobile, can you also let us know which game app version you have installed?

Thanks :)

Fadya · February 17

I used iPhone XS Facebook

The Version 1.32.0.1

Farm Heroes Super Sage

Best regards

Wael

0CF045F1-D527-40A6-A73B-868781BCB2BC.png

QueenB · February 17

Thanks for the details @Fadya 👍

@Osama1

The studio is aware of this and looking in to it, but just out of curiosity, have you tried switching from Mobile Data to Wifi and vice versa and see if that helps?

A_K · February 17

The “Watch Ad” for Free Booster doesn’t work and the next message appears: “The video couldn’t be played at this time”. I have an iPhone X with the latest game version. What should I do?

QueenB · February 19

Welcome to our Community @A_K🤗

We've reported this to the studio so we know this is being looked at but we don't have a timeframe for a fix. You can try switching from mobile data to WiFi or vise versa and see if that helps.

If not, keep an eye on this post as we will update it as soon as we know more.

Thanks for stopping by and I apologies for the inconvenience caused!

QueenB · February 20

Hi guys, @A_K , @Fadya, I have a quick question...

So what happens exactly when you select to watch the Ads? Is the bore playing a level Ad or the after failed a level ad that is not working?

Is your game connected to Wifi or mobile data when watching the ads and have you by any chance tested the ads with different connections?

Thanks

A_K · February 20

It never worked anywhere.

I tried different connections: Mobil data and several WiFi.

QueenB · February 21

Thanks, @A_K, thanks, I'll pass this on to the studio 💪

zordkaszas · February 23

Hy! I get this feature where i can watch adverts for boosters but when i tap on play button i got a message, and it says the video is not available for now. I cleared catches and reinstall the game (same with chrome and Facebook apps) but it doesn't changed. I use android (Xiaomi redmi) my id:9735566554

firebombmarkus · February 23

Hi @zordkaszas and welcome to our adorable Community 😊 I am so sorry that you are experiencing this issue. Can you please tell me which version of Android are you using? I also need to know which device exactly. I see it's Xiaomi Redmi but what version. And the last thing I need is the version of the game. Please check out if your game is up to date as the bugs and issues are usually resolved with the latest updates. I am looking forward to hearing from you again.

zordkaszas · February 24

Xiaomi redmi note 4, MIUI GLOBAL 11.0.2 , Android version 7.0 nrd90m and the game is up to date 1.32.0.1

QueenB · February 24

Thanks for reporting this @zordkaszas and welcome to our Community 🤗

There is actually an issue with playing ads that have been reported to the studio already so they are looking in it. We don't know when this will get fixed so I'll move your question to the thread we have open so you'll get a notification or you can check the status on this.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

bob_k · April 24

Videos are not playing on any phone inspite of having high speed internet and wifi for extra moves and rewards. No answer was found to my query in the community. Please solve the problem

Video can’t played - Being investigated by the Studio! 🛠

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