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Previous level score restored please
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Answers
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Hi there @johank330 and welcome to the Community 🤗
I'm not quite sure I follow you here but I was able to locate your game records and it looks like your game is currently on level 547 so what is the issue?
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I open the app on my mobile and it wants me to start at level 1 again.
What am I missing or have to do on my mobile to be presented with 547?
Many thanks
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@johank330, can you try disconnecting the game app from Facebook, close the game app, open it again and connect it back and see if that helps?
Like I said, our system shows your game is on the correct level so there might be a connection issue with the app. May I also have a screenshot of the game map showing you are back at level 1 so I can have a closer look please?
Thanks 😉
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Hi,
I dont get the chance to "disconnect" from Facebook. When I start the app, the connection "icon" comes up, circles, and then shows it is now connected. When I revert to settings within the game, I don't have "disconnect" option to refresh the connection between the game and Facebook.
Notes:
a. I am certainly on the latest version of Facebook (ver 278.0.0.51.119)
b. I downloaded FHSS 2020 via Playstore
c. I do all activities via WiFi and my connection to the net is stable.
No luck as yet..
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Here I attach the screenshot of Level 1.
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Thanks but i need a screenshot of the game map, so I can see your avatar is on level 1 and have a look at the rest of the map to see if I can inf an issue.
Also, show me the options you get when trying to connect or disconnect. Thanks 😊
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Hi,
Here the screenshot of my "level map"..restarting at 1.
Please note I dont get the chance to "disconnect" from Facebook. When I start the app, the connection "icon" comes up, circles, and then shows it is now connected. When I revert to settings within the game, I don't have "disconnect" option to refresh the connection between the game and Facebook.Therefore I cannot show you my options.
Here is a screenshot of my options.
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Thanks @johank330, this helps 😉
The game is not connected, that is why you starting at level 1. What happens when you select "Save your Progress"? Are you able to log in?
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Hi,
I followed the Save you progress, then it presented me with the login request which I did and now I am back on level 547.
Thank you for that..
My outstanding query and my original attempt to fix was that I do not see my fiance as a friend or FH friend on my list and see her on my score chart. Neither does she see me..
Please help..
1
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