JillyJill

Pro Player

Comments

  • Hi Mary, Thank you for contacting King Care! Sorry to hear you're having these issues you can try the steps in the following link, hopefully it will help with the error message you are getting: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out I hope this helps! Jilly 
    in Is the game ever going to work again on Facebook or do I need to delete the ap?? Comment by JillyJill January 2018
  • Hi Evie, Thank you for contacting King Care! This is a common issue with timed levels and the reason is almost always that you may have let a bomb hit zero. If you reach your desired score and you don't have any moves to kill a bomb then just let time run out and you'll be able to pass. Hope this helps! Jilly 
    in Why can’t I move past 1925 Comment by JillyJill January 2018
  • Hello Roland, Thank you for contacting King Care! New levels will be released on Wednesday, just make sure your app is updated on Wednesday. Best regards, Jilly 
    in further levels for ccs on WPs??? Comment by JillyJill January 2018
  • Hi K.Shah, Thank you for contacting King Care! I just went through 1879 again to see if there is a glitch. I passed it but I made sure to use my check mark booster just in case, I had enough come down in order to get the required amount of yellow. I guess easier said than done but you'll get through it. Just keep trying…
    in Collect of order glitch - level 1879 Comment by JillyJill January 2018
  • Hi Michal, Thank you for contacting King Care! If you used a new Facebook profile that's not associated with your King account it will think you're a new player and not recognize your progress. You will have to go back to use whatever you were using before. I hope I understood your question clearly. Best regards, Jilly 
    in Lost progress Comment by JillyJill January 2018
  • Hello fionaquinton, Thank you for contacting King Care! Unfortunately King Care no longer handles purchase/payment issues. You would ultimately have to email King in order to get your refund. Please read the blog below in order to do so. https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1…
    in Why when I purchase gold bars I don’t receive them at times but you still take my money? Comment by JillyJill January 2018
  • Hello lalee, Thank you for contacting King Care! You can make sure there are no other windows open while playing the game. Also, clear your browser's cache and hopefully this will work better for you. If you want to change your picture on this site just click on your pic and that will bring you to your profile page where…
    in level 1909 candy crush, getting frustrated as game keeps crashing Comment by JillyJill January 2018
  • **Duplicate **
    in Passed game 1081 Comment by JillyJill January 2018
  • Hi Chivon, Thank you for contacting King Care! Sorry for the delay in getting to your issue. I assume you have already made sure you have the latest update? Therefore I will forward your issue on to a King Care moderator to look into your account and hopefully be able to help you further. Thank you for your patience. Jilly
    in Does this site help anyone ? Comment by JillyJill January 2018
  • Hi Kathy, Thank you for contacting King Care! New levels are always released on Wednesdays. Congratulations on coming this far! Best regards, Jilly 
    in need more games for candy crush above 3065 Comment by JillyJill January 2018
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