JillyJill

Pro Player

Comments

  • Hello Jesse, Thank you for contacting King Care! New levels are always released every Wednesday, so look out tomorrow for new levels to play and make sure you're updated. Congratulations on getting this far! Best regards, Jilly 
    in I am at 2975 waiting for new levels! When you release the next levels? Comment by JillyJill December 2017
  • Because Nathalie, the PC version is ahead of mobile by 2 episodes. 
    in Candy Crush Saga Level 2871 Comment by JillyJill November 2017
  • Hi Michelle Evans, Thank you for contacting King Care! Currently, 2870 is the last level available on mobile until the new levels come out tomorrow, Wednesday. So look out for new levels to be released tomorrow. Your friends are probably playing on the PC version which is 2 episodes ahead of mobile. Congratulations on…
    in New levels Comment by JillyJill November 2017
  • Hi Bethypoo, Thank you for contacting King Care! I know when this happens to me I already have 5 lives in the bank so it doesn't make a difference. We're you at 5 lives already or less? Thanks, Jilly 
    in I’m not getting +5 lives in the new ranking feature on Candy Crush Saga Comment by JillyJill November 2017
  • Hi Splash Garcia, Thank you for contacting King Care! Currently, 2870 is the last level available on mobile until the new levels come out tomorrow, Wednesday. So look out for new levels to be released tomorrow. Congratulations on making it this far! Jilly
    in Candy Crush Saga Level 2871 Comment by JillyJill November 2017
  • Hi Annie, Thank you for contacting King Care! I just replayed level 2049 and it went through just fine. It sounds as if your issue might be with the time bombs, maybe they've gone to zero before you finish, that could be the reason why you're not passing. If you have a time bomb almost to zero and don't have any moves to…
    in Level 2049 has a bug in the goal Comment by JillyJill November 2017
  • Hi Valerie, Thank you for contacting King Care! I'm sorry to hear you're having trouble connecting but try some of these tips in the following threads for a possible resolution: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios…
    in Cannot get on game Comment by JillyJill November 2017
  • Hello Aguachica35, Thank you for contacting King Care! Have you tried clearing your cache on the app? If not, go to your settings, find your applications, click on the app, clear cache only, don't clear data. Restart your device and log back into the game. See if that helps. If not, I will try and get a King Care moderator…
    in Avatar on wrong level Comment by JillyJill November 2017
  • Hello Vittorio, Thank you for contacting King Care! Have you tried clearing your cache on the app? If not, go to your settings, find your applications, click on the app, clear cache only, don't clear data. Restart your device and log back into the game. See if that helps. If not, I will try and get a King Care moderator to…
    in ICON STUCK NEXT TO THE WRONG LEVEL Comment by JillyJill November 2017
  • Hi Chrissy, Thank you for contacting King Care! This was an issue for a long time that apparently was resolved. Read this post, https://care.king.com/en/candy-crush-soda-saga/cant-collect-gift-boxes-when-pass-a-level#entry_132308 follow the recommendations and also post in that thread what you posted here, so they know…
    in On level 376 n the gift box says unlock to get prize n i unlocked it n i havent got the prize Comment by JillyJill November 2017
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