JillyJill

Pro Player

Comments

  • Hi there Amilia Chiu, Thank you for contacting King Care! I'll try and give you a tip for this level; try getting a color bomb (chocolate sprinkled ball) with a packaged candy, combine the two and hopefully you'll get all or most of the necessary packaged candies out of the way. And no, it's not an error, along with…
    in Candy crush level 860 Comment by JillyJill August 2017
  • Hi BlueSky14, Thank you for contacting King Care! Congratulations on reaching the jackpot! It's just like with any prize, you claim it, and then the screen pops up to come back later for another spin. You should have received the boosters in your account for the prize given. Did you not receive your boosters? If not I can…
    in Jackpot- Nothing Comment by JillyJill August 2017
  • Hi criissiie, Thank you for contacting King Care! I'm confused because the piggy bank only fills up to 60 bars, so I'm not sure how you got to 100. I will contact a King Care moderator to look into your account to see what happened to your purchase. It may be a day or so for a response. Thank you, Jilly 
    in Piggy bank opened gold bars gone Comment by JillyJill August 2017
  • Hi MargaretB, Thank you for contacting King Care! Have you checked your app store to see if there is an update needed. This issue sounds like you need to update the app. Let me know if not. Good luck, Jilly 
    in Cannot move forward after level 2000 Comment by JillyJill August 2017
  • Hi Cathy Richards, Thank you for contacting King Care! Have you checked for an update? It sounds as though you're not updated. The new score only shows that to beat your old score, the score to beat is still the initial required one. Let me know if the update is the issue, if not, we'll have to look into other options.…
    in Level 2045 says I completed but does not advance me. Comment by JillyJill August 2017
  • Hi Clyde, Thank you for contacting King Care! If you're responding to a message he sent you then you have to make sure you're logged into King Care. It won't let you reply unless you're logged in. Once you login, you'll see the reply box open up to reply to him. Hope this helps! Jilly 
    in Trying to answer Mark Comment by JillyJill August 2017
  • Hello lindago, Thank you for contacting King Care! It is possible to get the clock down to zero, here's how; once you reach your desired score just stop making moves, that's all, don't make anymore moves to allow any more +5s to drop down, you'll see the clock reach zero in no time and you move on! Hope this helps! Jilly 
    in I have been playing candy crush 1694 for 4 or 5 days and i can not get the time down to 0 Comment by JillyJill August 2017
  • I will have to get a King Care moderator to look into your account and see what's going on behind the scenes. I'm not sure what else to do, we BOTH requested an email password recovery and it hasn't come through. So look out for an email in the upper right corner of this page for an email from King Care, possibly tomorrow…
    in Recover email never came Comment by JillyJill August 2017
  • Hello Ruud Jurriens, Thank you for contacting King Care! This is a known problem that it's being looked into. Please read this post and add your issue to the post as you will receive updates once we receive them. POST HERE:https://care.king.com/en/candy-crush-saga/level-2686-in-candy-crush-saga Best regards, Jilly 
    in Bug 2686 Comment by JillyJill August 2017
  • Hi debra154, Thank you for contacting King Care! Can you explain more of what's going on with your game? Stuck between which levels? Are you saying you're not able to move on to the next level? Let me know, I'll try to help! Thank you, Jilly 
    in Stuck between levels Comment by JillyJill August 2017
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