JillyJill

Pro Player

Comments

  • Okay Bah Bah, well don't close out your old phone yet. I will get a King Moderator to help you once they are available. You'll most likely get a message here on your King Care account. Thank you for your patience, Jilly 
    in Lost levels Comment by JillyJill March 2017
  • Berni, It's usually immediate, I've sent a 2nd request. If you remember your password at all you should try it out on King.Com. Since you're using mobile, you may have to request desktop site in your browser settings to see the login button in the upper right corner. You obviously have an account otherwise it would have…
    in How i can recover my password ? Comment by JillyJill March 2017
  • Berni, It's usually immediate, I've sent a 2nd request. If you remember your password at all you should try it out on King.Com. Since you're using mobile, you may have to request desktop site in your browser settings to see the login button in the upper right corner. You obviously have an account otherwise it would have…
    in How i can recover my password ? Comment by JillyJill March 2017
  • Hi Bah Bah, Thank you for contacting King Care! Was this the 1st time you've logged into facebook? Have you tried logging in through king.com using your email address? This may help restore your levels. Let me know if you can login at king.com. Thank you, Jilly 
    in Lost levels Comment by JillyJill March 2017
  • Hi TK Shah, Thank you for contacting King Care! Since there are no moderators available right now to look into your account, I suggest that you email through the game, that way you'll get a response and hopefully someone to restore your boosters. If you've uninstalled and reinstalled the game, that will make your boosters…
    in I have lost all my boosters today, please restore them urgently Comment by JillyJill March 2017
  • Hi MamaGlisson, Thank you for contacting King Care! This has happened before and you need to follow the steps in the link below, it will be the answer in green by TonyMc, to get out of it. Let me know if it works out for you.…
    in Game Keep Connecting through another user Comment by JillyJill March 2017
  • Hi Jean, This is an issue the King Moderators are aware of this issue and are looking into it. They are also running tests on candy crush for the new HTML5 and this could also be a reason. Thank you for your patience! Jilly 
    in Why are my treasure chests not opening? They are there, but they end up disappearing. Comment by JillyJill March 2017
  • Hi Tralusaez, This website can be tricky and you'll be able to see the reply but it won't give you the option if you're not logged in. Also once logged in scroll to the bottom of his answer and a reply option should pop up sometimes it takes a minute to load. Hope this helps, Jilly 
    in Why am I not receiving my prizes? Comment by JillyJill March 2017
  • Did you go to king.com and try to login?
    in When I try to load Candy Crush from my laptop, it comes up briefly, then goes back to my laptop page Comment by JillyJill March 2017
  • Hi Berni, Sorry for the delay. I have requested a reset for your password for king.com. You should be getting a password reset link at the email adress provided above, if you don't, make sure to check in your spam. Then you can login at king.com with your email and password. That should help you get back on track. Let me…
    in How i can recover my password ? Comment by JillyJill March 2017
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