Johnny_Ryall

Royalty

Hello, Thanks for posting. As mentioned by our Customer Care team, the selection of players are completely random, irrespective of loyalty, number of games played etc. This is something that we cannot change sorry. Kind regards, Johnny

Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure first that you are logged in to the…

Hello Vanessa, Please read our main thread here. This covers the topic of your question. https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello Kravlan, Could you please run through the troubleshooting steps provided here. https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny

Hello Jessie, Could you please let me know what device you are playing on and what software version you have installed. Thanks, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello, I'm sorry but this is not something that we offer to our players. You can read more about it here: https://care.king.com/en/candy-crush-saga/i-passed-the-level-but-the-game-didnt-recognise-it Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny