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MarkHawk

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Ryan, Unfortunately there are no statistics available on how many times it took you to complete a specific level. Kind regards, - Mark, Team King Care
  • Hi Iveta, I have manually restored your progress to level 780 in Candy Crush Saga. Please notice that your progress is still stored on your mobile device. It is therefore important that you do not start the game on your mobile device. Instead I will have to ask you to un-install the game, reboot your mobile device, then…
  • Hi Rweckstein, All new levels are first released on Facebook and King.com as we only need to update the database. For mobile devices it can take a while to update and distribute apps on iTunes, Google Play and Amazon Market Place. All apps have to undergo a verification and control of content before they are available on…
  • Hi Philip, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
  • Hi Tim, I can assist in getting the game progress back in Candy Crush Saga. Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. I have checked…
  • Hi Steve, Thanks for your great feedback which has been send to the Game Studio for Candy Crush Saga. We are always striving to create levels which are balanced between challenging and fun to play. Kind regards, - Mark, Team King Care
  • Kiitos kysymyksestäsi. Valitettavasti King Care on tällä hetkellä saatavilla vain englanniksi ja espanja
    in hei Comment by MarkHawk January 2017
  • Hi, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
  • Hi Gordon, The Facebook chat feature is not a part of King's games. I suggest you get in contact with Facebook Support in order to locate the issue you have experienced. This page might help you further: https://apps.facebook.com/help/488113691204865/ Kind regards, - Mark, Team King Care
  • Hi Stasiabug, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

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