Comments
-
Hi everyone 😃 Thanks so much for sharing your thoughts about the new layout and how it impacts navigation, especially when going back to older levels. We’re noting the feedback and it will be included in the feedback summary that will be shared with the studio. While we can’t promise immediate changes, we’ll continue…
-
Thanks so much for taking the time to share these details with us. I’ve now reported your feedback and screenshots to the studio team so they can continue looking into it. We’ve already flagged that the game seems to get stuck at level 19686 for some players, and it’s not syncing progress properly across devices,…
-
Hi @holy2006 , welcome to the Community! 😊 If your Facebook account was blocked and it had your game progress saved, don’t worry, there’s still a way to get your progress back! Here’s what you need to do: Open the game app and create a new Kingdom account using a different email address. Once that’s done, go to Settings…
-
Hi @Mamtarani 👋 Welcome to the Community! Thanks for your message! We’d love to help, but could you please give us a bit more detail? Were you expecting to receive boosters or extra moves after playing something specific? Did you complete an event or feature (like Daily Treat Machine, Episode Race, or Candy Royale) and not…
-
Hi @amuzudelight25 👋 Welcome to the Community! Thanks for your question. To help you out, we’ll need a bit more information. Could you tell us what exactly you’re trying to do when you say “start playing”? Did you recently switch to a new phone or tablet? Are you trying to get your old progress back? Are you seeing any…
-
Hi @0634Zaheer 👋 Welcome to the Community! Thanks for reaching out! Just so we can help you better, could you please give us a bit more detail? Are the ads not showing up at all? Or do they appear but freeze the game or crash it when you try to watch? Does this happen every time you try to watch an ad, or just in specific…
-
Thanks so much for sharing your thoughts, everyone 🙏 You’re absolutely right @cookiemae… I should know when things like this are happening in the game. I wasn’t aware of this survey at first, which is why I asked around to understand more. I’m now following up internally so that we can support everyone better and make sure…
-
@kiara_wael @PummyRaj @MountainMom 🍦🍡
-
Hi everyone 👋 Thank you so much for the updates and for letting us know this issue is still affecting you. I’ve reported everything back to the team and passed along your comments and game IDs. The studio is continuing to investigate what’s going on here. We know it’s frustrating when things don’t work as expected, and…
-
To help us investigate this properly, could you please share your Game ID? That way, I can report it back to the team and they can take a closer look at what might be going on. If you're not sure how to find your Game ID, you can follow this quick guide here: 🔗 How to find your Game ID Thanks again for your patience while…
