QueenB

Community Manager

Comments

  • No worries at all, @Spinnifix It does take a little time to get used to the changes, especially when comments can appear under different filters like “All answers” and “Accepted answers.” I’m glad you found your comment in the end. Either way, this is still useful feedback, because if it was confusing for you, it may also…
    in Disruption - Comments Comment by QueenB July 8
  • Hi @Spinnifix , That’s great, thank you for checking and letting me know! I was just about to come back with an update, as the team confirmed the same workaround: while they’re working on fixing this properly, clicking around the button should help it respond. I’m glad you found that out already, even if it’s definitely…
    in Double Color Bomb: “Next” button not responding or freezing - There is a workaround Reed More.... Comment by QueenB July 8
  • Thanks for the tag @Alienscar Hi @jparker66 and thanks for sharing your feedback. I’m sorry to hear you’ve seen ads that felt inappropriate for the game. If you come across an ad like this again, the best thing to do is report it directly so the ad team can review it. You can find the steps HERE If possible, please include…
    in Ads selling bras Comment by QueenB July 8
  • Thanks for getting back with the screenshot 🙏 It does look a bit off 🤔 has anything in the game changed since you posted this screenshot? If the game is up to date and nothing has changed since yesterday, it might be that your game is not part of the Bubblegum Season.
    in New Bubblegum Season in Candy Crush Saga: Volcanic Panic is back! Comment by QueenB July 8
  • Hi @darshan_1821 and welcome to the Community! Can I just double-check: did you make a purchase, the payment was successful, but the items were not added to your game? If yes, please report the issue through the store where the purchase was made: If you play on Android, please check your Google Play purchase history and…
    in Rewards issue Comment by QueenB July 8
  • I played this yesterday, was fun 🤗
    in 🐻 New feature: Hungry Bear mini-game in Candy Crush Soda Saga! Comment by QueenB July 8
  • Hi @stephanie2024 I understand why you started this thread. You’re trying to make sure your messages are seen, and I know this has been really frustrating for you. You don’t need to move your messages to the top of a thread. In busy discussions, comments can move quickly, and depending on how the thread is sorted, your…
    in How do I move messages? Comment by QueenB July 7
  • Hi @CatJ and thanks for sharing this. I’m sorry to hear the new visuals are causing headaches. Could you let me know where in the game you’re seeing the rippling colors and the flashing “SURPRISE!” text? For example, is it on the main map, when opening the game, inside a level, or in one of the special event levels? If…
    in New Bubblegum Season in Candy Crush Saga: Volcanic Panic is back! Comment by QueenB July 7
  • Hi both, The Bubblegum Season is mainly a visual update in the game, so could you please send me a screenshot of what you see when you first open the app, before tapping Play and entering the Saga map? It should be the main Candy Crush Saga screen where the Play button appears. I’ve added an example below so you know which…
    in New Bubblegum Season in Candy Crush Saga: Volcanic Panic is back! Comment by QueenB July 7
  • Thanks, it does look like you have the latest game app version installed… Okay, I'll flag this to the team so they can keep an eye on this feature and if this happens again, let me know so I can go back to the team and update them 😉
    in Double Color Bomb: “Next” button not responding or freezing - There is a workaround Reed More.... Comment by QueenB July 7
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