QueenB

Community Manager

Thanks for reaching out and letting us know and welcome to the Community 😊 Thanks for letting us know! That does sound a bit odd as especially if it shows the fish as part of your daily bonus but doesn’t appear when you play a level. We’ve gone ahead and passed your feedback to the team so they can take a closer look. In…

Welcome to the Community 🤗 We'd love to help out, but could you share a bit more detail about what’s happening? If possible, please include a screenshot of your game so we can take a closer look. Are the Sonic Suckers completely missing or just not showing in a specific level or area of the game? Let us know so we can…

Thanks so much for the report and sorry this happened to you as well 😔 Losing a win streak like that is incredibly frustrating, especially when it’s out of your control. Big thanks to @MannyFae for reporting this early on. Thanks to reports like yours, the studio has already been able to find the root cause and they’re now…

I have great News 😃 We have been able to identify the cause of the issue with dragons occasionally going missing after hatching in Sprinks’ Nest levels and the team is already working on a fix 🎉 There’s no timeline yet, but just wanted to let you know that it’s on our radar and being handled. I’ll be back with updates if…

Hi Ronel, happy to help with your syncing issue! Just to confirm, are you logged into the same King or Facebook account on both devices? Also, if you’ve just played a few levels, sometimes the progress needs a bit of time to sync. Try force closing and reopening the game on the second device. If it’s still not updating…

Hi rosek14all, sorry to hear about your game freezing while playing Make a Cake 😮 Could you tell us what happened exactly before the game froze? For example, did you use any boosters or did something specific trigger it? About your feedback on the game and spending, thank you for being honest and sharing how you feel.…

Oh no, I’m really sorry to hear your streak was lost, especially after making it to almost 700! That’s such an impressive achievement, and I can imagine how frustrating it must feel. Can you help us understand a bit more about what happened? Did you just open the game and your streak was suddenly gone? I know it might…

Thanks for reaching out about your Daily Bonus and sorry to hear it's missing 😕 To help us understand what happened, could you please confirm a few things? What device are you playing on? Is your game app connected to a King or Facebook account? When did you notice the bonus was missing? Have you tried playing a few levels…

Thank you so much for the detailed explanation and the screenshot,that already helps a lot 🙌 Hold off on uploading the video for now. Since the Community doesn’t support direct video uploads, you’d need to use something like Google Drive, Dropbox, or YouTube and I know that’s a bit of extra work. I’ll go ahead and pass on…

Thanks for getting back to me with those details. I’ve passed everything along to the team, including that it seems to happen only on the first attempt and usually during heavy cascades or big combos. It’s a tricky one to track since it doesn’t repeat, but your feedback really helps flag it. We’ll keep you posted if we…