QueenB

Community Manager

Comments

  • Hi CandyMuncher2025, If your account is linked to Facebook and you’d like to recover it, here’s how: Log into Facebook: Make sure you are logged into the correct Facebook account that is linked to your Candy Crush game. Reconnect to the Game: Open Candy Crush Saga on your device. Go to the settings (gear icon) in the game.…
    in How can i recover my account that is linked to my fb? Comment by QueenB January 2025
  • Hi everyone, We’ve heard your concerns about the Chocolate Box and understand how frustrating it’s been for many of you. This feature is a fan favorite for earning sweet rewards, and we want to ensure it works flawlessly for everyone. Our team is currently working hard to fix the issues that have been affecting your…
    in 🚫 Chocolate Box Stuck/Can't Collect Rewards! - Fixed on game version 1.299 Comment by QueenB January 2025
  • Hi GameTek and welcome to the Community 😃 Wow, congratulations on reaching past Level 12,000 🎉🎉 That’s an incredible achievement! You’ve truly proven yourself to be a master Candy Crusher 🍬💪 Make sure to collect your Level 12,000 badge to show off your accomplishment! You can claim it here: Get Your Badge! 🏅 Keep going…
    in Reached level past 12000 yeah!!!! Comment by QueenB January 2025
  • Hi reddy41, Congrats on competing in the Winter Cup! Regarding the prize, the Year’s Supply of Gold Bars will need to be claimed each month by logging into the game between January 8, 2025, at 3:00 am EST and December 31, 2025, at 3:00 am EST. Please note that if you miss claiming any month’s reward during the specified…
    in Where is my Prize? Comment by QueenB January 2025
  • Hi Cucciolo88, Thank you for bringing this to our attention and for sharing your detailed feedback about Level 8344. We’ll pass along your comments to the game team so they can take a closer look at the level and ensure everything is working as it should. Your input helps us improve the game for everyone, so we really…
    in Superamento livello 8344 bug Comment by QueenB January 2025
  • You're right, nice catch! I've taken care of the comment 😉
    in Name Something You Could Eat Every Day and Never Get Tired Of🤔 Comment by QueenB January 2025
  • Hi 😃 Could it be any of the countries that was listed in the Terms & Conditions 🤔
    in Concours mondiale candy crush Comment by QueenB January 2025
  • Hi Jules, Thank you for sharing your thoughts. The Candy Crush All Stars Tournament is an exciting event, but its availability depends on specific terms and conditions, including the countries where it can be held. These restrictions are often influenced by local laws, regulations, and other logistical factors.…
    in Concours mondiale candy crush Comment by QueenB January 2025
  • No worries, happy to help 😊 It does sound strange this happened again so I will keep an eye for more reports and don't worry about the season pass as Player Support will be happy to compensate you for the trouble!
    in SECOND REQUEST - PLEASE HELP! Comment by QueenB January 2025
  • Hi mbb4917, I found your message from last time HERE but we really did not do anything back them! I've checked with Player Support and there are no reported issues. Events and features can sometimes rotate or change without notice, so it’s possible that some may not be available at all times. I would keep playing and make…
    in SECOND REQUEST - PLEASE HELP! Comment by QueenB January 2025
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