QueenB

Community Manager

Hey Peter, I totally understand your frustration with the Candy Necklace issue. I’ve shared your feedback with the studio team, but I don’t have the power to enforce any changes directly. Since this has been an ongoing issue for you, I’d recommend reaching out to Player Support to file a formal report. They can document…

Hi everyone, Thanks so much for your patience with the ongoing Weekly Contest issue. We know it's frustrating that levels aren't counting, and we understand how important this contest is to all of you. The studio is actively working on it, but the fix is taking longer than expected due to some technical complexities. We’re…

Hey dave50, welcome 😊 Could you give us a bit more detail about the issue? Are you having trouble with rewards for a specific event, or are they not appearing at all? And about the picture,are you referring to your profile picture not showing up in the game? Let me know so I can help figure this out for you!

Hey Deryck 😃 Great detective work logging out to test the issue. It’s interesting that everything runs smoothly when you’re not logged indefinitely sounds account-specific. I will pass on your findings to the team that is looking in to this and see if this provides them with more insights. Thanks for your patience with…

Hi everyone and thank you for reporting this 🙏 We have flagged this to the team and I will keep you all updated as soon as I know more 😉 In the meantime, DO NOT DELETE THE GAME APP, it will not fix the issue! Thank you for your patience!

Hi everybody, We have some good news on the issue with Episode Race disappearing from your games and or not receiving your Gold Bars. The team is working on getting it back as soon as possible and there is a fix that will be roll out to Android soon so please keep an eye out for any updates. Next week, we will release the…

Thank you for the tag 🤗

Thanks for reaching out and hope all is well 🤗 I'll report this to Support and get right to it 😉

Hi Teeweiping, I can answer that 😁 There are different groups that can have different requirements and or rewards when we run events so that is why you see the difference.

Hi everyone! We are aware that some of you might have not received your Gold Bars winnings from the Episode Race and this is currently being investigated. We are also aware that some of you also have lost the Race and this is also being looked at. Once I know more, I'll keep you all updated and appreciate your patience…