QueenB

Community Manager

Hey Pero85, welcome to the Community! Sorry to see the shop is not loading properly. There are a few things you can try: Check your internet connection: Ensure you're connected to a stable network. Clear cache: This can help the game load better. Update the game: Make sure you're using the latest version. Restart the…

Hey jimlfc04, thanks for your question 😊 The ability to use Google Play Points for Candy Crush purchases is managed by Google, not by the game itself. I recommend reaching out to Google Play Support for more information on why this option is no longer available. They should be able to assist you further. Let me know if you…

Hey Tambo and welcome to the Community 😊 Sorry to hear that your game keeps crashing! Could you share a bit more info so we can help you better? For example: What device are you playing on (Android, iOS, etc.)? Does it crash at a specific time, like when you open the game or after completing a level? With those details, we…

Hey mason8 and welcome to the Community 😃 I see you're looking for help with level 8106. I’ll tag @MannyFae @christinewupp who are awesome when it comes to provide tips for passing levels. In the meantime, keep an eye out for special candies and try to combine them for those big, board-clearing moves 🍬🍭 Good luck ☘

Hey Marenco27, welcome to the Community 😊 If you're looking for Tiffy in the game, she typically appears during certain levels or special events. You don't need to do anything special to get her into your game as she's a key character in the storyline. Just keep playing, and you'll encounter her throughout your journey! If…

Walter8819, sorry to hear about your loss of boosts and gold! I suggest you also follow the steps above to reach Player Support to investigate the missing items. They should be able to help restore your lost boosts and gold 😊

Hello Baggefudda80 (Nils), welcome to the Community 😊 I understand it's frustrating to not receive your section rewards, especially after earning first place. Since you've already tried restarting and the issue persists, I recommend contacting Player Support directly so they can investigate and help correct the issue.…

Hello and welcome to our Community 🤗 Thank you for joining us! We love chatting and helping out, but we do all our conversations in English so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you 😊 Thanks for…

Thank you for sharing your concerns pmin. I understand that expressing honest feedback can sometimes feel uncertain, and I want to reassure you that constructive criticism is always welcome here. Our goal is to foster open dialogue while ensuring a respectful and positive environment for everyone. Please know that your…

Hi everyone 😃 I’ve been closely following the discussions here and truly appreciate the feedback you’ve shared 🙏 I understand that there’s frustration around getting the right support, and I want to ensure the community continues to be a space where everyone feels heard and helped. We're actively working on ways to improve…