Comments
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If you play on an iPad you're not doing anything wrong don't worry, the new levels haven't been released for iOS yet. Your friends must either be playing on Android or on a PC. But if your are on Android though, try updating it, that should hopefully do the trick! I don't know sorry, but from what I've been able to gather,…
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Updates are only available to download for mobile and tablet, on Facebook it's done automatically for you. What update and rewards are you talking about exactly out of curiosity?! Ah ok, you're talking about the green candy challenge. You should get a message from a moderator at some point.
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Knowing the error codes you're getting could be useful if you don't mind sharing. So apart from trying different browsers, you haven't done any of the other suggested steps?
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What if you request a new password, does an email get sent to the email address which you linked to your account?
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Weird, does your level 2427 appear as completed with stars on in the saga map?
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What troubleshooting have you done so far?
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Was there an announcement that the event would be running?
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If it's iOS that you've got then have a read of this: https://care.king.com/en/candy-crush-saga/candy-crush-reset-my-level-to-1-and-wont-connect-to-the-right-facebook
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If that's the case then I'd try going through the recommended troubleshooting on both your PC's: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
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Do you have the game app installed or do you play through FB in a browser?
