Purchases and Gold Bars - King Community

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Why do I now need to authorize my purchase? (Europe)
Banks and card issuers are always looking for ways to protect us from fraud and to keep our money safe. To do this, they often complete checks to ensure that the purchaser is genuine and is authorized to make online transactions. In this spirit, the new second Payment Services Directive (PSD2) has been introduced in most…
I think I have been charged twice/I don't recognize an iOS purchase
Have you seen an iOS charge you don’t recognize? Here’s a look at why this might be the case and the steps you can take in each scenario. It looks like I have been double charged If you think you're being billed twice for the same item, please note that purchases made on different dates might be grouped together onto a…
Why can’t I find my Boosters?
There are a couple of reasons you may lose visibility of your Boosters. The two main reasons are: * You are disconnected from your King or Facebook account * The game has been deleted/reinstalled from the device If you have disconnected from your account, here’s what you can do. Try reconnecting to your account. * If you…
Why are there charges I don't recognize on my Amazon account?
It can be very concerning to see charges in your account that you have not made or authorized. It’s possible that they are valid charges and relate to purchases which you may have overlooked, so it’s important to first check your order history to see if the charges match the items you’ve bought. To put your mind at rest,…
I tried making a purchase but I’m not sure if it was successful or if I’ve been charged?
We know that when some players try to make purchases, the transactions get interrupted. You may be uncertain as to whether you’ve received your items, or been charged for them. This error might be caused by several things: billing issues, expired credit card or payment method, unstable network connection, security issues,…
Why are there charges I don't recognize on my Google Play Store account?
It can be very concerning if you see charges on your Google Play Store account which are unfamiliar to you. It’s possible that they are valid charges and relate to purchases which you may have overlooked, so it’s important to first check your order history to see if the charges match the items you’ve bought. To put your…
Why are there charges I don't recognize on my App Store account?
It can be very concerning if you have charges on your iTunes App Store account which are unfamiliar to you. Most often, these are valid charges that relate to purchases which you may have forgotten about. It’s important to know how iTunes can take up to 10 days to actually apply a charge for any in-app purchase you make.…
How do I change my payment information on Android?
Your payments and transactions are handled by the Google Play Store app. We don't store any payment information here at King. If you have any problems changing or amending your payment information, please access your Google Play Store settings from your device or seek guidance from your associated Google Play Store…
How do I change my payment information on Apple?
Your payments and transactions are handled by the App Store which is associated with your device, so we don't store this type of payment information here at King. If you have any problems changing or amending your payment information, please access your App Store settings from your device or seek guidance from your…
Why haven't I received a purchase on my Apple device?
Purchased an item but didn't receive it? Don't worry, we will fix this together! The first thing to check is your purchase history on iTunes. This is easy and can be done right from your mobile. * Go to the iOS Settings > then tap [your name] > iTunes & App Store. * Tap your Apple ID, then tap View Apple ID. You might be…