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Why do I now need to authorize my purchase? (Europe)
Banks and card issuers are always looking for ways to protect us from fraud and to keep our money safe. To do this, they often complete checks to ensure that the purchaser is genuine and is authorized to make online transactions. In this spirit, the new second Payment Services Directive (PSD2) has been introduced in most…
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I think I have been charged twice/I don't recognize an iOS purchase
Have you seen an iOS charge you don’t recognize? Here’s a look at why this might be the case and the steps you can take in each scenario. It looks like I have been double charged If you think you're being billed twice for the same item, please note that purchases made on different dates might be grouped together onto a…
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Known Issue: Problems loading Facebook avatars
On October 24, Facebook made a change to its platform which means that some players might experience issues showing Facebook avatars in their game. We’re aware of this issue and we’re working quickly behind the scenes to get your game back to normal. We apologize for any inconvenience that this might cause, but please rest…
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How to use Sign in with Apple
It's now possible to sign in to King games using Sign in with Apple. This feature makes it easy for Apple users to sign in to their apps and websites using their Apple ID. This means that you can quickly save your progress and play across devices. Instead of filling out forms, verifying email addresses, and choosing new…
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Why can’t I find my Boosters?
There are a couple of reasons you may lose visibility of your Boosters. The two main reasons are: * You are disconnected from your King or Facebook account * The game has been deleted/reinstalled from the device If you have disconnected from your account, here’s what you can do. Try reconnecting to your account. * If you…
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How do I report abuse?
When you play our games, you agree to our Terms of Use. Our Terms of Use help clarify a number of things about our games, including making sure our players are fun and friendly. We hope that all of our players play by the rules, but if they don’t, please report any abusive and inappropriate content using the ‘Contact Us’…
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How can I exercise my CCPA “Do not sell my data” right?
The California Consumer Privacy Act (“CCPA”) gives residents of the US state of California the right to prevent businesses from selling their personal information to third parties. King takes your privacy very seriously. In certain circumstances, we may share your personal information with third parties who help us to…
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How do I change my King account password or email address?
It's easy to change your King account password or email address. Here's a look at the steps you need to follow. In your game To change your King account password or email address in your game: * Tap the settings icon in your game * Tap "My Profile" * Tap the "EDIT" button beneath your current email address * Type your…
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How do I delete my player account?
Your player profile is vital, as it stores your progress in any game, plus any items you may have purchased, such as Gold Bars. It also contains your entire purchase history and your friends list if you have a King account. Removing this data is irreversible, so it's important you consider these factors before making the…
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Why is there a "No Flash Player found" message in my game?
Seeing a "No Flash Player found" message in your game like this? Don't worry! There is a quick and easy way to resolve this. Here is a video to show you how: