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Known Issue: Problems loading Facebook avatars
On October 24, Facebook made a change to its platform which means that some players might experience issues showing Facebook avatars in their game. We’re aware of this issue and we’re working quickly behind the scenes to get your game back to normal. We apologize for any inconvenience that this might cause, but please rest…
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How to use Sign in with Apple
It's now possible to sign in to King games using Sign in with Apple. This feature makes it easy for Apple users to sign in to their apps and websites using their Apple ID. This means that you can quickly save your progress and play across devices. Instead of filling out forms, verifying email addresses, and choosing new…
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How can I exercise my CCPA “Do not sell my data” right?
The California Consumer Privacy Act (“CCPA”) gives residents of the US state of California the right to prevent businesses from selling their personal information to third parties. King takes your privacy very seriously. In certain circumstances, we may share your personal information with third parties who help us to…
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How do I change my King account password or email address?
It's easy to change your King account password or email address. Here's a look at the steps you need to follow. In your game To change your King account password or email address in your game: * Tap the settings icon in your game * Tap "My Profile" * Tap the "EDIT" button beneath your current email address * Type your…
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How can I sync my Facebook and King accounts?
Are you connected to your game both in Facebook and with a King account? Want to sync the two? No problem! Here's how: * Go to this page: https://king.com/games * In the top-right corner, click "Log in" (If you are already logged in, it will say "Settings", in which case skip the next two steps) * Log in using your King…
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What is a King account and how do I create one?
What is a King account? The King account allows you to play with other active players! It gives you the same social opportunities to players that don’t have a Facebook account or do not want to connect it to our games. You can get extra lives, extra moves and get help to unlock new episodes from other King connected…
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Where did my progress and friends list go?
Some privacy settings on Facebook can affect the synching of your game progress and if your friends list appears in the game. If you are having issues with either, try the tips below. If your progress seems to be lost, try signing in again to Facebook * Make sure that you are correctly signed in to your Facebook profile in…
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How do I change my name or my profile picture in the game?
This depends on how you are connected to the game. If you're playing connected to a King account, then simply follow these steps: * Open the game on your device and tap the Settings button (usually shaped as a cog). * Tap the orange and yellow King account icon. * If you're already logged into your account then choose the…
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Why am I not getting any Facebook messages or help from friends on my mobile device?
If saving your game to Facebook is causing some issues, we strongly recommend saving your game with a King account. Log out of Facebook in the game and click the orange King account logo. Create an account using your email address, add a password and choose an image and name for your avatar. If you decide to keep playing,…
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If I save my game to Facebook, will it spam my friends or post on my Facebook wall?
We’ll never send any requests to your friends that you didn't actively send from the game yourself. When you play saving your game to Facebook, certain events (passing a friend on a certain level, achieving a high score etc.) can be displayed on your timeline/activity log, however, these are easily deactivated if you'd…