I can't play Pepper Panic if Log in.

MTA1MTA1 Posts: 16 Level 2

Hi,

I can play Pepper Panic without problem if I'm not log in. When Log in in King.com (I play in PC) the game dosen't charge.

I have tried in Chrome and Firefox and nothing, it begins to load and nothing more. The explorers are updated, I have the last FLash pluging, the others games run... what happen?

Your "Customer Support" is useless. It is an automatic response and advice given are not working. I have tried all of them. I only have this problem with "Pepper Panic" and during a month, more or less.I play it in PC, Windows 7, Chrome Versión 49.0.2623.87 m (I have tried also in Firefox)

Thanks,María

Answers

  • RandleRandle Posts: 1,977 Level 2

    Hey Maria,

    I guess resolving PC issues result to be tough when trying from a distance ;-)

    Did you clear cache and restart your machine?

    I recently started to use Windows 10 but I still stick to Google Chrome as my default browser.

    I can match those peppers both on king.com and Facebook. 

    I love the game too and still hope we can one day get it on mobile too and make those peppers portable! 

  • Hey! Would you like to give us your opinion?

  • MTA1MTA1 Posts: 16 Level 2

    Hey Maria,

    I guess resolving PC issues result to be tough when trying from a distance ;-)

    Did you clear cache and restart your machine?

    I recently started to use Windows 10 but I still stick to Google Chrome as my default browser.

    I can match those peppers both on king.com and Facebook. 

    I love the game too and still hope we can one day get it on mobile too and make those peppers portable! 

    Hi Randle,I cleaned the cache and reboot the machine not once but several times. It does not work.The problem is that I can play if I do not log onto King. If I sign, read the entry and then .... nothing. It stays stuck.Therefore it is not a problem or the explolrador or the plugings. I can play all the other games without problem.
  • MTA1MTA1 Posts: 16 Level 2

    Hey Maria,

    I guess resolving PC issues result to be tough when trying from a distance ;-)

    Did you clear cache and restart your machine?

    I recently started to use Windows 10 but I still stick to Google Chrome as my default browser.

    I can match those peppers both on king.com and Facebook. 

    I love the game too and still hope we can one day get it on mobile too and make those peppers portable! 

    I forgot. I can see the image that was attached to the message.
  • MTA1MTA1 Posts: 16 Level 2

    Hey Maria,

    I guess resolving PC issues result to be tough when trying from a distance ;-)

    Did you clear cache and restart your machine?

    I recently started to use Windows 10 but I still stick to Google Chrome as my default browser.

    I can match those peppers both on king.com and Facebook. 

    I love the game too and still hope we can one day get it on mobile too and make those peppers portable! 

    Well, this is funny. I have cleared the cache and reboot my PC (just now) and, while continuing the same with "Pepper Panic" now gives me problems "Candy Crush Soda Saga". The screen goes black and flashes showing and hiding the game. In Firefox "Candy Crush Soda Saga" works in Chrome no. "Pepper Panic" does not work neither one.
  • MTA1MTA1 Posts: 16 Level 2

    Hi Randle,

    I do not know if you're on the team KING or you're just a player but although I appreciate your interest, I told you that what you mention is the same as what it says aid (useless by the way) which refers KING posts messages help.Do you have or know of any real solution to the problem where you can not play "Pepper Panic" if you're logged in to King.com and if you can play if you're not?This means that both the browser and the Flash plug are correct, the problem is in the game.

    ut, 

  • MTA1MTA1 Posts: 16 Level 2

    No, I don't play in Facebook.

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