LOST GEMS AND URO BARS FOR GAME ERROR

Estou perdendo toda hora as gemas que recebo ou que jogo muito para conseguir, tudo por erro do jogo, eu acabei de perder 11.000 gemas em duas partidas, aparece que eu estou sem conexão sendo que eu estou conectada e já aconteceu varias vezes, eu tenho muitas gemas e basta duas/três partidas para que eu fique sem nada, estou muito decepcionada com o jogo, gosto muito de jogar era meu jogo preferido,mas esta cada vez mais difícil, quero que retornem minhas gemas pelo menos as ultimas porque já perdi varias e quero que arrumem esse problema do jogo ou vou começar a entender que o jogo é roubado mesmo.

I am losing all the time the stones that I receive or that I play a lot to win, all by mistake of the game, I ended up losing 11.000 gems in two matches, it seems that I am without connection being that I am connected and has happened several times, I have many precious stones and only two / three games so I'm left with nothing, I'm very disappointed with the game, I really like playing it was my favorite game, but this is getting harder, I want my gems to return at least the last because I already I lost several and I want you to solve this problem of the game or I will start to understand that the game is stolen.

Answers

  • XarlyXarly Posts: 1,895 Community Manager

    Hi Alana,

    I am sorry but we have checked your account and the game seems to be performing on a normal way. Be mindful of your connection and of the actions you take in the game that might consume gems or gold bars. I'm afraid we can't do anything else in this scenario.

    Cheers,

    Xarly

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