Will not load level 393 have completed it lots with 3 stars

I have completed level 392 with 3 stars and can not progress any further 

Answers

  • QueenMiaQueenMia Posts: 5,475 Community Manager

    Hey Jo,

    Thanks for posting here!

    I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 393. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy :)

    Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away ;)

    Well done on getting that far!

    Oh and, in case you haven't seen: Don't miss a chance to win Gold, it's super easy. All you need to do is leave a comment here for a chance to win 20 Gold bars. Good luck!

    Mia


    Welcome to the King Community!
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  • Thank you that will be most helpful. Will look forward to continuing to play. 

  • QueenMiaQueenMia Posts: 5,475 Community Manager

    Hey Jo,

    I could not locate your account, therefore, I'd need your game ID - To find it:

    - Open the game App.

    - Tap on the left bottom corner and click on the orange icon.

    - DOUBLE TAP on the King logo on the top of the pop up and you will see the ID.

    This link will help you find it in case you need: https://goo.gl/Me1FQy 

    Thanks!

    Mia


    Welcome to the King Community!
    No account yet? Sign up here in 2 seconds!



    ๐Ÿ‘‰ The BubbleGum Troll is back! Chance to win 30 GB here  ๐Ÿญ

    Win Gold bars
     Here ๐Ÿ’

    ๐ŸŒŸ Celebrate Candy Crush Friends 1st Anniversary and win Gold bars  ๐ŸŽ‰
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