If you are experiencing issues synchronizing your game progress to your Facebook or King.com account, please try all the options below to resolve the issue:
- First, make sure you're properly connected to Facebook using the steps in other articles in our Helpcenter. You'll find more support for these under different topics in the Helpcenter, depending on the issue you're facing.
- Force close the game and any other apps that are running in the background on your device.
- Check for any updates to your device's software and the game itself. Out of date software is the main reason for the majority of technical issues. Make sure your device and game are in the latest version possible.
- After installing any updates, turn your device off and leave it switched off for at least 10 seconds before restarting it.
- If you are having issues syncing the game to Facebook. Go to settings on your personal Facebook account and try removing your game from your applications. Try deleting the Facebook app from your device and re-installing to kick-start the sync process.
Once you have done this, try logging in your game again and connect to Facebook normally.