Pyramid solitaire lost progress

Suzanne71Suzanne71 Posts: 1
edited May 7 in Support
Hi, I was on level over 700 on pyramid solitaire. I was previously connected to fb already. However, I accidentally connected to fb again and lost all my progress. What can I do to regain my progress again? Please help! -- resolved!

Best Answers

Answers

  • EjoemaBrownEjoemaBrown Posts: 7
    I’m on level 1488
    pyramid solitaire saga is very addictive.
    can I get my 20 gold bars now pls.
  • QueenBQueenB Posts: 772 Community Moderator
    @EjoemaBrown Welcome to our Community πŸ˜€

    You can take part of the competition here and hurry up as there's a couple of days left.

    Gold Bars at stake! Hurry up and check it out here!
  • EjoemaBrownEjoemaBrown Posts: 7
    JACK of DIAMONDS
  • ValentinaLValentinaL Posts: 4
    i finished all levels of pyramid...there will be more???
  • QueenBQueenB Posts: 772 Community Moderator
    Welcome to our Community @ValentinaL

    The game features 185 levels on Facebook while on mobile devices, it features 1500 levels. Which level are you currently on now?

    Gold Bars at stake! Hurry up and check it out here!
  • ValentinaLValentinaL Posts: 4
    Hi @QueenB... im on level 1505 right now
  • ValentinaLValentinaL Posts: 4
    thank you so much!!! @ QueenB
  • jimapplebjimappleb Posts: 2
    I recently upgraded to a new phone.  When I logged into the game, it saved my level (867), but every single one of my boosters are gone.  I contacted King, but all they did was send an automated email saying they could reset me to my level.  When I tried to explain the level was fine, it was the boosters vanishing, they sent me the same email.  Hoping I can get a better response here.
  • QueenBQueenB Posts: 772 Community Moderator
    Welcome to our Community @jimappleb and sorry to hear this happened πŸ˜•

    I'm glad that you got your game progress back and as for the boosters, the same goes for xtra lives and extra moves, are items which are saved locally on the device on which you received them. This means that, unlike Gold Bars and your level progress, they won't transfer across to your new device.

    The good news is that if you still have access to the old device everything will still be there! Why not head on back over and use up those boosters to power through some levels before switching to your new device?

    If you aren't able to carry on playing on your old device then don't worry, I've added some compensation to your game :) 

    Always remember that we never recommend storing too many free boosters on your device, not only is there a chance they may be lost but they can also affect the game play.

    Hope this helps and while you're here, don't miss out on competitions here



    Gold Bars at stake! Hurry up and check it out here!
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