We completely understand your disappointment at losing all those hard-earned items.
Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. However, as they are saved directly to your device, sometimes by deleting and reinstalling the game or with an update of either your device's operating system or of the game itself, then the boosters can, unfortunately, be lost.
Free items won are ''Non refundable, transferable, exchangeable and cannot be used in any other game," and for this reason we do not compensate any free boosters that may have been lost.
However, if you have lost purchased items, please let our Player Support know about this here, so they can look in to this.
Hope this helps 😉
It looks like you're new here. If you want to get involved, click one of these buttons!