Loading issues on iPad!

drkfirth8drkfirth8 Posts: 1
edited August 21 in Discussions
pyramid solitaire only loads to 93% and sometimes opens for a few seconds and then crashes or doesn't open at all. I have checked available space on my ipad and have 5 gb of space available. I don't want to delete game and try to reload incase I lose my level, I am on level 453. HELP PLEASE

Comments

  • QueenBQueenB Posts: 1,934 Community Moderator
    Welcome to our Community @drkfirth8 ;😃

    It sound like you have to reinstall the game app as it usually fixes most issues. 

    Note that any progress on the mobile device that has not been synchronized with Facebook/ King account at this stage, will be lost.

    However, all the progress that is currently saved on Facebook/King account can easily be retrieved, once you have reconnected the device successfully. Regrettably, you will lose any saved boosters and messages.

    If you have trouble getting your progress back, let me know what is your User ID, so I can locate your game records and have a look.


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