Restarted progress after facebook sign up

JanickaJanicka Posts: 2
Hello, i was in 1023 lvl and after sign up on facebook i have reseted progress, can you help me please?

Answers

  • PummyRajPummyRaj Posts: 4,765 Superstar
    Hello @Janicka, Hearty Welcome to the Pyramid Solitaire section of our friendly King Community :)

    I am sorry to hear about the issue in your game!!  Is this the first time you are signing into the game through Facebook?  OR did you create an account before itself?

    ** To write back, tap on "Type your Comment" box located below.  
  • JanickaJanicka Posts: 2
    Yes, it was my first time into sign up to facebook to save my progress. I want to play on new phone, thats why i wan to save my progress.
  • PummyRajPummyRaj Posts: 4,765 Superstar
    edited August 26
    Hello again @Janicka, Thank you for replying back :+1: 

    Please follow this link to get your progress back  https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest

    ** Scroll down all the way to the bottom of that Help Article ---> Go to the second paragraph where it says "What we suggest is that you connect the game to either Facebook or Kingdom now............"   

    ** Since you have already signed in to Facebook, now play a level and click on "here" in Green fonts and follow the directions that come up.  

    NOTE:  Please remember that the Support team will bring your level progress back but not the high scores you had before.  

    Please post back if you need any further assistance.  Have a great Monday 🤗
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