Where have all my boosters gone (again) and what happened to my profile picture?

sheshellsheshell Posts: 2
Hello Support,  once again my pre-boosters & in-game boosters are missing!  This is now I think the third time :(   I did not re-install, update my laptop or use a different device.  My games are supposed to be saved to King-games Online platform.  Even my profile picture has changed overnight!  What is happening?

Answers

  • QueenBQueenB Posts: 1,909 Community Moderator
    Welcome to our Community @sheshell and sorry to hear about this :(

    Have you lost purchased Boosters from the game? 

    Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete the game or there has been an update in the game or device, then Boosters can be lost.

    However, since you mentioned the profile picture has changes, you might be connected to a different account. Can I please have your User ID so I can locate your game records and a screenshot of the game map showing the profile picture so I can have a closer look?

    Thanks :) 


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  • sheshellsheshell Posts: 2
    Hello Queen Bee, I have finally located my player ID.  What a search and what a secret!  Hope this will help.  User ID 5722794966.  I don't know how to take a screen shot.  Sorry :( 
  • QueenBQueenB Posts: 1,909 Community Moderator
    Awesome, thanks @sheshell ;👍

    So at this point we will have to suggest to reinstall the game app. This usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook/ King account at this stage will be lost.

    However, all the progress that is currently saved on Facebook/King  account can easily be retrieved, once you have reconnected the device successfully). 

    Regrettably, you will lose any saved boosters and messages. I would recommend using these up before re-installing, if possible.

    Let me know when this has been done so ì can get Support to add some Boosters to your game as a good will gesture 😉



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