Connection issue

SystemSystem Posts: 169 Community Manager
This discussion was created from comments split from: Main Questions and Issues around the game- please read before posting!.


  • Rachel_NareyRachel_Narey Posts: 1
    i am having same issue with not loading on laptop window 10
  • Lola_PopLola_Pop Posts: 460 Community Moderator
    Hello @Rachel_Narey and welcome to our shiny Community!

    I'm sorry to hear you're having this issue! But don'r worry- Here are some easy steps you can try out to solve it:

    1.- Please use these troubleshooting steps for Windows 10 to help to resolve any underlying technical issues which may be impacting your game

    2. Also check you have the most recent game version installed in your Windows Store. You can do this by following the steps below:

    - Open your Windows Store
    - Click on the 3 dots in the top right-hand corner
    - Choose 'Downloads and Updates'
    - Click on 'Get Updates'. If any updates are available here they’ll begin to install automatically. If the game doesn’t show up then there are no updates required.

    3.- As a last resort, please reinstall the game app on your device. 

    Please note that any unsaved game progress, saved messages or boosters will be lost by uninstalling the app. This will also reset your progress in any features or challenges you're playing.

    You can uninstall the app by searching for the game name in your ‘Search’ bar on your PC. When you see it appear, right-click on the name. From here, please choose ‘Uninstall’ from the list of options.

    To reinstall, simply search for this again in your Windows Store.

    I hope this helps! If you need more support, please come back to our Community and we'll be glad to assist you further! 

    ❤️Come together and discover the Community here❤️
    Celebrate our 1st Community Anniversary with us! 
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