I have been playing level 1881 for more that a week and now its sent me back to previous episode ! What happened? I feel it's unfair to send me back and take away the newest episodes I were playing!
I did a update and the game brought me back to level 1880. I don’t understand why.
Has a anyone else lost a whole world by updating the game?
Yes, completely disappeared
I'm sorry about this! There was an error, but the Studio team have informed it is fixed now 😊
I hope you enjoy the new world!!🤗
The new world is not back yet. You said it was fixed but it's not.
As requested by the Diamond Digger FB page, here is my screenshot.
I was on level 1894 & there was an update to my game 2 days ago which brought me back to level 1880. I understand that this system error was fixed but I’m still at level 1880. I also have had a problem with getting on a new team since last November. If I reinstall my game will I go back to level 1 and loose my helps? I currently have 3 coins, 1 arrow, 1color bomb & 1 plunger.
Thanks a lot for your patience while we investigated the issue!
I’m delighted to let you know that this has now been fixed in our most recent game update. To make sure you have the latest version:
-On mobile or tablet, simply go to the game page in your app store and make sure the latest version is installed. If you already have the game open, please also fully close it down and start it again.
-On Facebook/King.com, you only need to close and reopen your browser and restart the game.
As always, we recommend that you regularly check that you have the latest update for your game, as this can help to overcome the most common technical issues.
Thanks for the updated info - unfortunately, I still only have through level 1880. I’m on iPhoneX, fully updated and restarted. Any other suggestions? Thanks!
Same here, no updates listed. Shows latest version as April 15th. I am on an Android device.
Hello @mkc2020 and @Graham_Swinamer !
Thanks for letting me know!
Can you please clear the cache and see if the episode is there again?
Here you can learn how to do this step on Apple and on Android.
Please let me know if it helped 😊
As of last night, everything was back for me. Thank you.
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