Thank you for contacting King Care! Have you tried clearing your cache on the app? If not, go to your settings, find your applications, click on the app, clear cache only, don't clear data. Restart your device and log back into the…
Thanks a lot for posting and commenting here on King Care.
Please try again now, make sure you reconnect properly to your relevant account.
All credits go to JillyJill; thanks a lot for flagging this.
Kindest regards and have a great day…
I was having the same problem after updates, my samsung phone was stuck after passing level 2690, it started to move to 2691 but wouldn't go any further, however my iPhone was working fine. I ended up powering down my samsung and restarting and it …
Thank you for contacting King Care! Congratulations on reaching the jackpot! It's just like with any prize, you claim it, and then the screen pops up to come back later for another spin. You should have received the boosters in your …
Thank you for contacting King Care! What exactly are you having trouble with on this level? I just replayed the level and passed through. It is labeled a "very hard level" though. Are you using any boosters before the game star…
If you use internet explorer you get 22 moves when you use chrome you get 28 moves why is that ???
Hi Scott, it could be that one browser is up to date and the other is not. Other that, I have no idea! !
Hi Jilly, I let my friend play this level for me and when I took my phone back, the tick was highlighted. So I don't know what happened, but it's working now :)
Wow, so glad it eventually worked for you!
Is there a blue connect button showing on any of your screens? For example, if you're on a level, at the bottom of all the other players' scores, there should be a blue connect with Facebook button. Because sometimes during the loading,…
Hi Ryan & JillyJill,
Thank you for posting and commenting here on King Care.
I´m glad to inform you that Bubble Gum Hill now has been brought back in Candy Crush Soda Saga.
It had been removed from Candy Crush Soda Saga due to technical limit…
Thank you for contacting King Care!
Thank you for contacting King Care! I heard a tip from a fellow super user today to complete the first level then reload the game and sometimes that brings you back to your progress.
First of all are…
Thank you for contacting King Care! It could be a simple logging in and out of facebook on your phone and computer for Facebook to sync on your laptop. Have you tried this yet?
You're welcome, glad you're back on track!
Thank you for contacting King Care!
This is an issue the game studio is aware of and are working on a solution. It happens to me all the time, so I have to close out the app, go back in and the levels are back. So try that, close out…
Thank you for contacting King Care. I assume you're playing through the app and not through King.Com? Well if I'm right about the app please try the following:
Open Candy Crush Saga on your iPad. Disconnect (log out) Candy Crush Saga from …
Thank you for contacting King Care. Did one of the bombs get to 0 when you reached your score? If so, you will lose and not pass through to the next level. If that's not the case, when you play again, can you please take a screenshot o…
Are you using the same email account as you did when you first started playing CC through faceboook? Did you login through your facebook and it's showing all progress lost or just on king.com?
Thank you Tony for helpin…
JillyJill is right. Please try the following:
Open Candy Crush Saga on your iPhone. Disconnect Candy Crush Saga from your Facebook through the menu in Candy Crush Saga.
Open the Facebook app on your iPhone. Disconnect your Facebook sessi…
In my experience, I have found this NOT to be the case. Even whenI used, say, a dog in the level, I have NOT gotten it back under these circumstances.
If that happens you should report it through the game. Go to your settings and find "Cont…
Hello Kate H!
Are you saying the boosters are checked before you start play and when you uncheck them, they are still being used?
Oh, can you take a screenshot Kate? Is it happening all the time or just that once? https://www.take-a-scre…
Do you play through facebook or the kingdom? Have you tried logging into either?
Hi Daronie, Please see my post at the bottom under Kamila's question because it will not allow me to post links in the comment section