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QueenB

Community Moderator

Discussions

124

Comments

2131

Points

4117

Badges

32
Avatar

QueenB

Community Moderator

Discussions

124

Comments

2131

Points

4117

Badges

32

QueenB Community Moderator

Please do not comment on my wall if it's a game-related issue! Go to the game page in question and post so we can help the whole community :)  Thank you :) 

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QueenB
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Comments

  • Hmm... so the game team have checked the status on his level and there are no reports of issues, how many attempts have you had on this level? Apparently this doesn't happen all the time 🤔
  • @1eeyoreluver, are playing on Android? Can I have a screenshot of the game map showing your profile picture on level 1 so I can have a closer look?  Thanks :) 
  • Welcome to our Community @mishd413 :) At the moment the mobile device feature more levels the PC version so just keep playing on mobile and once the levels are available on Facebook, the game will automatically get synced so you can keep playing fo…
  • Sorry to hear you're having this issue but it would be of great help if you could provide some more details, like which device are you all playing on, Apple or Android so I can collect enough information to be able to investigate further.  Some of …
  • Hi @moniatito and welcome to our Community 🙂 With improvements to graphics, sound and the addition of new features in our games, some older devices may not be able to handle the implemented changes. Performance may vary and crashing issues may disr…
    in Game crash Comment by QueenB October 15
  • Welcome to our Community @Dynocamm :) Are you playing on Facebook or mobile? I think this issue is mostly happening on Facebook so if you have access to a mobile device, could you try the level from there?
  • Welcome to our Community @heidifralick :) Are you referring to the Daily Bonus or have you lost your game progress? Just to be sure, thanks 😉
  • What do you mean about extra trains @Spinnifix? Or do you mean extra moves? Ads/videos are not permanent features in the game :( Special events and extra features are available only during specific time frames and only for randomly chosen groups o…
  • Welcome to our Community @Pepiemouse :) Can you try the following on your iPhone: - Disconnect the game from Facebook/King account (if connected). - Delete Facebook App if you have it installed. - Clear cache from your Safari: http://www.imore.com…
    in Syncing Comment by QueenB October 15
  • Welcome to our Community @Pollylongsocks :) I need to confirm if you're having this issue while playing trough Microsoft Store or are you playing on Facebook?  Thanks :) 
  • Hi all! If you're still having issues connecting your game app on your Apple device, try the following please: - Disconnect the game from Facebook/King account (if connected). - Delete Facebook App if you have it installed. - Clear cache from your…
  • Thank you all for showing how much you care about the game and although this is taking some time,  (Image) In the meantime, you can keep playing on mobile devices or through Microsoft if you have access to Windows 10 on your PC. Just remember…
  • Yeah, you're missing an update so there must be a delay on the Google Play Store so you need to clear the cache and check again. -Go to apps and find the app called 'Settings' -Locate the menu called 'Apps' or 'Application Manager' depending on the…
  • Welcome to our Community @Melisa2019 :) Special events and extra features are available only during specific time frames and only for randomly chosen groups of players and devices from time to time. If you do not see this special event in your gam…
  • @hzenrick You've probably been using the Magic Beans on the Companions without realizing it. Before starting to play a level, there are Companions that you can choose from to help out and one of the Companions is most likely automatically ticked…
  • Hi @encantes! Quick question.... you don't happen to have duplicated Racoon event? Is the game still crashing when you click on the event?
  • Thanks, @piaandersson! Player Support would like you to please send them an email here. Make sure you use the following email: [email protected] as this is the email associated with your game so they can have a closer look.  Let me know when you'v…
  • The Studio has been looking into this and they believe there might be an issue which they need to continue looking in to. They don't know how long this will take however, you will still be able to collect a free reward and not being left empty-hand…
  • The Studio has been looking into this and they believe there might be an issue which they need to continue looking in to. They don't know how long this will take however, you will still be able to collect a free reward and not being left empty-hand…
  • Thanks, @Ei, and apologies for the delay in getting back!  The Studio has been looking into this and they believe there might be an issue which they need to continue looking in to. They don't know how long this will take however, you will still b…
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