Papa Pear saga has been stuck for three days Pink screen on game, map loads but will not load

Kerrie_English

Papa Pear saga has been stuck for three days Pink screen on game, map loads but will not load the game, i am obvioulsy not the only player with this issue, could you please work on sloving the issues, thank you .

Tony_Mc

Hi Kerrie English,

Thank you for posting this here on King Care.

There are a few steps we can try which generally resolve all technical issues.

With this in mind I recommend that you first of all try playing in another browser (E.g if you are using Internet Explorer for example, then try with Google Chrome, Mozilla Firefox or Opera).

You can download them from the following links, always ensure you have the latest version:

https://www.google.com/chrome/browser/desktop/index.html 

http://www.mozilla.com/firefox/upgrade.html 

http://www.opera.com/computer 

(windows only) https://www.microsoft.com/windows/microsoft-edge 

https://www.microsoft.com/en-us/download/internet-explorer.aspx  (if you are using an older version than Windows10)

Now please visit the following link https://www.whatismybrowser.com  for help in clarifying whether your browser is indeed all up to date.

If the browser is not up to date then simply click on the Update button to install the latest version.

You can also double-check on this page https://html5test.com  if your browser will able to play the game. Your browser should score at least 450 points, if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.

I'd also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance.

Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache 

Here is a useful video that will show you how to perform these steps:

http://youtu.be/OESCE4Jj2tU 

Kindest regards and have a great day,

Tony - King Care Team

Kerrie_English

I did everyting it did not help the problem is coming from your end,dissapointed'

Miss_Chris

Don't have the answer, but I am certain it has nothing to do with the device or the browser. I am using my pc and firefox with the same issue for 3 days now. Others use chrome with the same results.Why would the browsers suddenly be at issue when they have been doing fine up to this point? I sure hope someone is smart enough to take this to the next level instead of posting lame troubleshooting steps that very obviously, judging by the numerous posts,  have made no difference whatsoever. Daaaaaah...