Issue with Papa Pear

Beth_Parker-2

It has been 4 days since I have been able to play Papa Pear due to the pink screen that loads instead of the game...Whats up ?   I have done all the basics to solve this with no luck, still have a pink screen.  Could you please help me out and tell me how to get rid of this annoying pink screen?

Level_help

i have passed this on to King and they are investigating this.