Didn't receive your Rewards?

QueenMiaQueenMia Posts: 5,823 Community Manager
edited August 27 in Support
Did something go wrong when you claimed your rewards from the Papa challenge?

This can happen at times due technical or connection issues in the game or on the device.

Comment here below with your Mobile Game ID or the Facebook Game ID so we can get back to you with some compensation added to the game for all trouble.

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πŸ‘‰ CCFS - Win Gold bars Here πŸ’
🌟 Beat our Superstars and get free boosters - Check here  πŸŽ‰

πŸ‘‰CCJS - Gold bars here πŸ­
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  • I did not get the last set of rewards I bought for the bars at $19.99. Also now I am unable to buy any bars under $49.99 and I can’t afford that. Please help. 
  • QueenMiaQueenMia Posts: 5,823 Community Manager
    Hi @dragonflygirl and welcome to our vibrant Community!

    We do not deal with purchases here, but if you follow the steps here, you'll be able to get your reward added and contact our support team.

    Thanks and have the sweetest day!


    Welcome to the King Community!
    No account yet? Sign up here in 2 seconds!



    πŸ‘‰ CCFS - Win Gold bars Here πŸ’
    🌟 Beat our Superstars and get free boosters - Check here  πŸŽ‰

    πŸ‘‰CCJS - Gold bars here πŸ­
  • Heba_ElshabrawyHeba_Elshabrawy Posts: 24 ✭✭
    I've finished the last challenge but I didn't get any rewards plz help l also need some gold bars but my country doesn't support mobile purchase  can you help me out on that one too moreover will you plz cosider releasing new levels and challenges more often I really miss the game
  • Dorthi_WinnerDorthi_Winner Posts: 72 ✭✭
    edited December 2018
    I just successfully completed the Papa Pear challenge on FB.    The rewards indicated were 2 pomegranates and a multiplier.    Although the text said I had successfully done the challenge and would get the rewards, they have not appeared.     In looking at the boosters in my game (and the fact I haven't used any for a long time), I don't believe that I received them for the previous challenge, either.

    Those challenges are not easy!      Can you please help me get my just rewards?    Thank you!
  • QueenMiaQueenMia Posts: 5,823 Community Manager
    Hello @Dorthi_Winner and happy New Year :)

    Sorry for the inconvenience, that sometimes happen and our team is looking into the issue. I've added some extra boosters and surprises to your game now - Note that you need to access the game via your mobile to unlock them and be able to use them :)

    Have a pap'amazing time playing!

    Welcome to the King Community!
    No account yet? Sign up here in 2 seconds!



    πŸ‘‰ CCFS - Win Gold bars Here πŸ’
    🌟 Beat our Superstars and get free boosters - Check here  πŸŽ‰

    πŸ‘‰CCJS - Gold bars here πŸ­
  • Dorthi_WinnerDorthi_Winner Posts: 72 ✭✭
    Thank you for your response and for giving me some boosters.    Is it possible for the boosters to be put towards my FB account instead?     I don't have a mobile.    I play on Facebook, and the boosters are not available to me there.    Thank you.
  • QueenMiaQueenMia Posts: 5,823 Community Manager
    Hi @Dorthi_Winner - I only can add boosters to the mobile version, however, I have added the equivalent in Gold Bars so you can purchase them yourself from Facebook ;) You'll see the Gold next time you connect! 

    Enjoy!

    Welcome to the King Community!
    No account yet? Sign up here in 2 seconds!



    πŸ‘‰ CCFS - Win Gold bars Here πŸ’
    🌟 Beat our Superstars and get free boosters - Check here  πŸŽ‰

    πŸ‘‰CCJS - Gold bars here πŸ­
  • Dorthi_WinnerDorthi_Winner Posts: 72 ✭✭
    Thank you very much, Queen Mia.
  • QueenMiaQueenMia Posts: 5,823 Community Manager
    edited January 4
    Hello @Heba_Elshabrawy and happy New Year!

    I have merged your post here as this is the general thread for reward issues!

    Sorry for the inconvenience, that sometimes happen and our team is looking into the issue. I have added the equivalent in Gold Bars so you can purchase them yourself ;) You'll see the Gold next time you access the game.

    Have a pap'amazing time playing!

    Welcome to the King Community!
    No account yet? Sign up here in 2 seconds!



    πŸ‘‰ CCFS - Win Gold bars Here πŸ’
    🌟 Beat our Superstars and get free boosters - Check here  πŸŽ‰

    πŸ‘‰CCJS - Gold bars here πŸ­
  • mjhuntermjhunter Posts: 3
    I haven’t received rewards for the last 2 completed special events. Please let me know how to get them.
  • QueenMiaQueenMia Posts: 5,823 Community Manager
    Hi @mjhunter - I've adde dGold to your game so you can purchase the missing boosters. Sorry for the inconvenience, but I hope you can get back to the game happily now. 

    Have a great week :) 

    Welcome to the King Community!
    No account yet? Sign up here in 2 seconds!



    πŸ‘‰ CCFS - Win Gold bars Here πŸ’
    🌟 Beat our Superstars and get free boosters - Check here  πŸŽ‰

    πŸ‘‰CCJS - Gold bars here πŸ­
  • eljot80eljot80 Posts: 7
    edited March 4
    Hallo, nach bestehen der Herausforderung  ( Level 1050 ) bleibt diese hΓ€ngen und schließt sich nicht ab. Die Uhr lΓ€uft weiter. Die belohnung wird nicht ausgehΓ€ndigt. Und nun??

    (EDIT: Unsupported Language)
  • eljot80eljot80 Posts: 7
    edited March 4
    Na toll, wie kommt denn dieser Text zustande???

    (EDIT: Unsupported Language)
  • mjhuntermjhunter Posts: 3
    Just completed the challenge and again ...no rewards. 
  • eljot80eljot80 Posts: 7
    edited March 4
    Auch eine Herausforderung beendet und keine belohnung bekommen 

    (EDIT: Unsupported Language)
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