Didn't receive your Rewards?

QueenMiaQueenMia Posts: 3,611 Community Manager
edited January 2 in Support
Did something go wrong when you claimed your rewards from the Papa challenge?

This can happen at times due technical or connection issues in the game or on the device.

Comment here below with your Game ID so we can get back to you with some compensation added to the game for all trouble.

Welcome to the King Community!
Check our Discussions Section to find out how to win Gold, Boosters or goodies!



Beat my score at Candy Friends and win Free boosters - Here
Candy Friends - Imagine the next outfit and win 20 Gold bars - Here
Let us know what's your fav place to play your fav Bubble game and win Gold - here
BW3 - Beat my score and get Free boosters - Here


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Comments

  • I did not get the last set of rewards I bought for the bars at $19.99. Also now I am unable to buy any bars under $49.99 and I can’t afford that. Please help. 
  • QueenMiaQueenMia Posts: 3,611 Community Manager
    Hi @dragonflygirl and welcome to our vibrant Community!

    We do not deal with purchases here, but if you follow the steps here, you'll be able to get your reward added and contact our support team.

    Thanks and have the sweetest day!


    Welcome to the King Community!
    Check our Discussions Section to find out how to win Gold, Boosters or goodies!



    Beat my score at Candy Friends and win Free boosters - Here
    Candy Friends - Imagine the next outfit and win 20 Gold bars - Here
    Let us know what's your fav place to play your fav Bubble game and win Gold - here
    BW3 - Beat my score and get Free boosters - Here


  • I've finished the last challenge but I didn't get any rewards plz help l also need some gold bars but my country doesn't support mobile purchase  can you help me out on that one too moreover will you plz cosider releasing new levels and challenges more often I really miss the game
  • Dorthi_WinnerDorthi_Winner Posts: 72 ✭✭
    edited December 2018
    I just successfully completed the Papa Pear challenge on FB.    The rewards indicated were 2 pomegranates and a multiplier.    Although the text said I had successfully done the challenge and would get the rewards, they have not appeared.     In looking at the boosters in my game (and the fact I haven't used any for a long time), I don't believe that I received them for the previous challenge, either.

    Those challenges are not easy!      Can you please help me get my just rewards?    Thank you!
  • QueenMiaQueenMia Posts: 3,611 Community Manager
    Hello @Dorthi_Winner and happy New Year :)

    Sorry for the inconvenience, that sometimes happen and our team is looking into the issue. I've added some extra boosters and surprises to your game now - Note that you need to access the game via your mobile to unlock them and be able to use them :)

    Have a pap'amazing time playing!

    Welcome to the King Community!
    Check our Discussions Section to find out how to win Gold, Boosters or goodies!



    Beat my score at Candy Friends and win Free boosters - Here
    Candy Friends - Imagine the next outfit and win 20 Gold bars - Here
    Let us know what's your fav place to play your fav Bubble game and win Gold - here
    BW3 - Beat my score and get Free boosters - Here


  • Dorthi_WinnerDorthi_Winner Posts: 72 ✭✭
    Thank you for your response and for giving me some boosters.    Is it possible for the boosters to be put towards my FB account instead?     I don't have a mobile.    I play on Facebook, and the boosters are not available to me there.    Thank you.
  • QueenMiaQueenMia Posts: 3,611 Community Manager
    Hi @Dorthi_Winner - I only can add boosters to the mobile version, however, I have added the equivalent in Gold Bars so you can purchase them yourself from Facebook ;) You'll see the Gold next time you connect! 

    Enjoy!

    Welcome to the King Community!
    Check our Discussions Section to find out how to win Gold, Boosters or goodies!



    Beat my score at Candy Friends and win Free boosters - Here
    Candy Friends - Imagine the next outfit and win 20 Gold bars - Here
    Let us know what's your fav place to play your fav Bubble game and win Gold - here
    BW3 - Beat my score and get Free boosters - Here


  • Dorthi_WinnerDorthi_Winner Posts: 72 ✭✭
    Thank you very much, Queen Mia.
  • QueenMiaQueenMia Posts: 3,611 Community Manager
    edited January 4
    Hello @Heba_Elshabrawy and happy New Year!

    I have merged your post here as this is the general thread for reward issues!

    Sorry for the inconvenience, that sometimes happen and our team is looking into the issue. I have added the equivalent in Gold Bars so you can purchase them yourself ;) You'll see the Gold next time you access the game.

    Have a pap'amazing time playing!

    Welcome to the King Community!
    Check our Discussions Section to find out how to win Gold, Boosters or goodies!



    Beat my score at Candy Friends and win Free boosters - Here
    Candy Friends - Imagine the next outfit and win 20 Gold bars - Here
    Let us know what's your fav place to play your fav Bubble game and win Gold - here
    BW3 - Beat my score and get Free boosters - Here


  • mjhuntermjhunter Posts: 3
    I haven’t received rewards for the last 2 completed special events. Please let me know how to get them.
  • QueenMiaQueenMia Posts: 3,611 Community Manager
    Hi @mjhunter - I've adde dGold to your game so you can purchase the missing boosters. Sorry for the inconvenience, but I hope you can get back to the game happily now. 

    Have a great week :) 

    Welcome to the King Community!
    Check our Discussions Section to find out how to win Gold, Boosters or goodies!



    Beat my score at Candy Friends and win Free boosters - Here
    Candy Friends - Imagine the next outfit and win 20 Gold bars - Here
    Let us know what's your fav place to play your fav Bubble game and win Gold - here
    BW3 - Beat my score and get Free boosters - Here


  • eljot80eljot80 Posts: 7
    edited March 4
    Hallo, nach bestehen der Herausforderung  ( Level 1050 ) bleibt diese hängen und schließt sich nicht ab. Die Uhr läuft weiter. Die belohnung wird nicht ausgehändigt. Und nun??

    (EDIT: Unsupported Language)
  • eljot80eljot80 Posts: 7
    edited March 4
    Na toll, wie kommt denn dieser Text zustande???

    (EDIT: Unsupported Language)
  • mjhuntermjhunter Posts: 3
    Just completed the challenge and again ...no rewards. 
  • eljot80eljot80 Posts: 7
    edited March 4
    Auch eine Herausforderung beendet und keine belohnung bekommen 

    (EDIT: Unsupported Language)
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