Are you having loading issues with Papa Pear Saga in Facebook?

Crazy Cat LadCrazy Cat Lad Posts: 376 Community Moderator
Please try with reinstalling the game first:

-First, remove the game from Facebook:
https://www.facebook.com/settings?tab=applications
-Clear the cache on your browser:
http://www.wikihow.com/Clear-Your-Browser%27s-Cache
-Close the browser and reinstall the game:
https://apps.facebook.com/papapear

Try also another browser than you currently are using. Recommended browsers for our games are Google Chrome, Mozilla Firefox and Opera. Make also sure your browser is up to date:
https://www.whatismybrowser.com

If none of this helps, please comment below what OS, browser and browser version you play on. E.g. Windows 10, Chrome 72 or Windows 7, Mozilla Firefox 65. You'll find these details by clicking on the link above. 

Attach also a screen shot of the game or the error message you get so we can see how the issue looks like.

Thanks for helping us out!


Answers

  • Dennis_VokDennis_Vok Posts: 2
    I deleted the app,  cleared the cache and reloaded the game.  I was using Microsoft Edge as the browser.  Same result with Edge. I tried with Chrome and the game loaded fine.  Problem appears to be with Microsoft Edge. Thanks for your help but I am going to pursue with Microsoft as to why this suddenly started happening.   I was getting no type of error message just would load so far then would appear to restart the app and try again.
  • tepleyiiitepleyiii Posts: 2
    I am also having problems with Papa Pear no longer loading.  I am running a current version of windows 10 and edge.  It may be this started with a recent upgrade to either from MS.  I do not get an error message.  The progress bar gets to about 3/4 and then it restarts.  Does this about 3 times and then says it cannot load.  There is no error message.  I have removed the app  and cleared my cache.  Still will not load.
  • Barbara_CrossBarbara_Cross Posts: 4
    I am having the same problem with Papa Pear. It has worked fine up until 5 days ago or so. I am using windows 10 and Edge. I don't get an error message. I get the progress bar about 3/4 and then it restarts. Ive removed app and cleared cache several times. It still wont load. I tried it on Internet Explore as well, again, it wont load....
  • Crazy Cat LadCrazy Cat Lad Posts: 376 Community Moderator
    Since the game seems not to work in Edge, please try one of the recommended browsers instead. Google Chrome, Mozilla Firefox or Opera.
    On Windows 10 PC you can also download the game directly to your computer and you can sync your progress just by connecting the app to Facebook:
    https://www.microsoft.com/en-us/store/p/papa-pear-saga/9nblggh682r4
  • tepleyiiitepleyiii Posts: 2
    Do not want to load another browser. Hope game support and Microsoft can work out their issues. The game application does not work well and is very awkward. The Facebook app is much better. 
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